Core services platform for wireless voice, data and messaging network services

Abstract

A system for managing wireless devices in a wireless network comprising: a processor; and a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to: receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieve diagnostic information associated with the wireless device from the wireless network; retrieve diagnostic information associated with the wireless device from the wireless device; determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device; transmit the at least one solution; and receive a confirmation that the problem has been resolved.

What is claimed is: 
     
         1 . A system for managing wireless devices in a wireless network comprising:
 a processor; and   a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to:
 receive a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; 
 retrieve diagnostic information associated with the wireless device from the wireless network; 
 retrieve diagnostic information associated with the wireless device from the wireless device; 
 determine at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device; 
 transmit the at least one solution; and 
 receive a confirmation that the problem has been resolved.