System for tracking media content transactions

Abstract

A system that incorporates teachings of the present disclosure may include, for example, a web server having a controller adapted to manage an archive of media content for a subscriber, and record a transaction description and a corresponding tracking identifier for a transaction that manipulates the archive. Other embodiments are disclosed.

What is claimed is: 
     
         1 . A communication device, comprising:
 a memory to store instructions; and   a processor coupled to the memory, wherein responsive to executing the instructions, the processor performs operations comprising:   receiving a notice responsive to an anomalous transaction associated with an archive storing a plurality of media content files of a subscriber, wherein the notice comprises a tracking number for the anomalous transaction and at least a portion of a description of the anomalous transaction, and wherein the anomalous transaction corresponds to one of reviewing, retrieving, editing or deleting one of the plurality of media content files of the subscriber; and   sending a request for a detailed description of the anomalous transaction,   wherein the anomalous transaction associated with the archive storing the plurality of media content files of the subscriber is identified by detecting a difference between a detected transaction and a behavior profile of the subscriber comprising past detected transactions by the subscriber, and   wherein the operations further comprise:   receiving location coordinates from a global positioning system receiver;   sending the location coordinates to a communication system, wherein changes in the location coordinates indicate a presence of the subscriber in transit with the communication device; and   receiving a countermeasure to address effects of the anomalous transaction.   
     
     
         2 . The communication device of  claim 1 , wherein the notice is received as an email message. 
     
     
         3 . The communication device of  claim 1 , wherein the operations further comprise receiving the detailed description of the anomalous transaction. 
     
     
         4 . The communication device of  claim 1 , wherein the operations further comprise:
 receiving a selection of the countermeasure; and   sending the selection of the countermeasure to a server.   
     
     
         5 . The communication device of  claim 4 , wherein the operations further comprise presenting a user interface for selection of the countermeasure. 
     
     
         6 . The communication device of  claim 1 , wherein the countermeasure corresponds to undoing a portion of the effects of the anomalous transaction. 
     
     
         7 . The communication device of  claim 1 , wherein the operations further comprise communicating with a plurality of base stations in a communication system. 
     
     
         8 . The communication device of  claim 7 , wherein a handover transition between two of the plurality of base stations indicates the presence of the subscriber in transit with the communication device. 
     
     
         9 . The communication device of  claim 1 , wherein the tracking number is a tracking identifier comprising a string of alphanumeric characters. 
     
     
         10 . A presence server, comprising:
 a memory to store instructions; and   a processor coupled to the memory, wherein responsive to executing the instructions, the processor performs operations comprising:   receiving a request for presence information for a subscriber responsive to an anomalous transaction associated with an archive storing a plurality of media content files of the subscriber;   detecting the subscriber present with a communication device; and   sending an identification of the communication device, wherein a notice of the anomalous transaction is reported to the communication device,   wherein the anomalous transaction associated with the archive storing the plurality of media content files of the subscriber is determined by detecting a difference between a detected transaction and a behavior profile of the subscriber comprising past detected transactions by the subscriber, and   wherein the operations further comprise:   receiving location coordinates from the communication device, wherein the location coordinates are derived from a global position system receiver;   detecting changes in the location coordinates of the communication device to indicate the subscriber is in transit with the communication device; and   detecting network activity emanating from the communication device operating in a building to indicate the subscriber is present with the communication device.   
     
     
         11 . The presence server of  claim 10 , wherein the operations further comprise detecting a communication between the communication device and a plurality of base stations in a communication system. 
     
     
         12 . The presence server of  claim 11 , wherein the operations further comprise detecting a handover transition between two of the plurality of base stations to indicate the subscriber is in transit with the communication device. 
     
     
         13 . The presence server of  claim 10 , wherein the notice is reported as a short message service message. 
     
     
         14 . A tangible computer-readable storage device, comprising computer instructions which, when executed by a processor, cause the processor to perform operations comprising:
 determining an anomalous transaction associated with an archive storing a plurality of media content files of a subscriber responsive to detecting a difference between a detected transaction and a behavior profile of the subscriber comprising past detected transactions by the subscriber; and   transmitting a notice to a communication device of the subscriber responsive to the anomalous transaction, wherein the notice comprises a tracking number for the anomalous transaction and at least a portion of a description of the anomalous transaction,   wherein the anomalous transaction associated with the archive storing the plurality of media content files of the subscriber is determined by detecting a difference between a detected transaction and a behavior profile of the subscriber comprising past detected transactions by the subscriber, and   wherein the operations further comprise:   receiving presence information for the subscriber responsive to the anomalous transaction; and   sending to the communication device of the subscriber a countermeasure to address effects of the anomalous transaction.   
     
     
         15 . The tangible computer-readable storage device of  claim 14 , wherein the notice is transmitted as a phone call conveying a synthesized speech message that describes the notice. 
     
     
         16 . The tangible computer-readable storage device of  claim 14 , wherein the operations further comprise:
 receiving from the communication device a selection of the countermeasure; and   applying the selected countermeasure to the archive.   
     
     
         17 . The tangible computer-readable storage device of  claim 14 , wherein the presence information identifies a first communication device where the subscriber is present and wherein the notice is transmitted to the first communication device. 
     
     
         18 . The tangible computer-readable storage device of  claim 14 , wherein the operations further comprise establishing communication between a service agent and the subscriber by way of the communication device. 
     
     
         19 . The tangible computer-readable storage device of  claim 18 , wherein the service agent comprises an interactive voice response system to interact with the subscriber using synthesized speech. 
     
     
         20 . The tangible computer-readable storage device of  claim 19 , wherein the voice response system recognizes subscriber voice responses and subscriber dial-tone keypad entries.