Service cloud console

Abstract

Disclosed are some examples of methods, apparatus, systems and computer program products related to a user interface providing a call center service. In some implementations, the user interface presents session tabs and application tabs. A session tab can have a parent-child relationship with an application tab. Customer data can be retrieved from a database, where the customer data includes account data and child data. The customer data can be provided to cause display in the user interface of the account data in association with a first session tab and the child data in association with a first application tab. Edits to the child data can cause the first application tab to be designated as unsaved.

1 - 20 . (canceled) 
     
     
         21 . A system comprising:
 a database system; and   a cloud-based application hosted on a server system associated with the database system, the cloud-based application being useable with a plurality of browsers on a plurality of client devices capable of communicating with the server system through the cloud, the cloud-based application comprising a plurality of instructions configurable to cause:
 providing a plurality of widgets maintained as or identifiable through one or more data objects stored in one or more databases of the database system, the widgets capable of being displayed in a web page at a client device, 
 displaying, through a browser on a display of a client device, a web page in a tab defined at least in part by the cloud-based application and defined at least in part by two or more displayed ones of the widgets, a displayed widget configured to communicate with the cloud-based application and with one or more others of the widgets, a displayed widget comprising at least one user-alterable field configured to be changed responsive to user input submitted through the client device, the displayed widget having a clean state in which the field has not been changed and having a dirty state in which the field has been changed, 
 determining that one or more user-submitted changes have been made to the user-alterable field, 
 determining that the one or more changes have not been saved in a memory, 
 designating, responsive to determining that the one or more changes have not been saved in a memory, the displayed widget as having the dirty state, and 
 displaying, responsive to a user action requesting to close or navigate away from at least a portion of the tab comprising the dirty displayed widget, a prompt requesting the user to confirm the user action and lose the one or more changes. 
   
     
     
         22 . The system of  claim 21 , the instructions further configurable to cause:
 detecting an interrupt event associated with possible loss of the one or more changes.   
     
     
         23 . The system of  claim 22 , wherein the prompt comprises a warning message associated with the detection of the interrupt event. 
     
     
         24 . The system of  claim 22 , the instructions further configurable to cause:
 determining at least one operation to perform in response to the interrupt event.   
     
     
         25 . The system of  claim 22 , wherein the interrupt event comprises at least one of: a request to close the tab, a request to navigate away from the tab, a request to navigate away from the web page, or a request to close a related tab. 
     
     
         26 . The system of  claim 21 , wherein the dirty state indicates that the one or more changes are unsaved. 
     
     
         27 . The system of  claim 21 , the instructions further configurable to cause:
 displaying information indicating the designation of the displayed widget as having the dirty state.   
     
     
         28 . The system of  claim 21 , wherein the user-alterable field corresponds to a field of a record stored a database of the database system. 
     
     
         29 . The system of  claim 21 , wherein the prompt is displayed without reloading the web page. 
     
     
         30 . A method in relation to a cloud-based application hosted on a server system associated with a database system, the cloud-based application being useable with a plurality of browsers on a plurality of client devices capable of communicating with the server system through the cloud, the method comprising:
 providing a plurality of widgets maintained as or identifiable through one or more data objects stored in one or more databases of the database system, the widgets capable of being displayed in a web page at a client device;   causing display, through a browser on a display of a client device, of a web page in a tab defined at least in part by the cloud-based application and defined at least in part by two or more displayed ones of the widgets, a displayed widget configured to communicate with the cloud-based application and with one or more others of the widgets, a displayed widget comprising at least one user-alterable field configured to be changed responsive to user input submitted through the client device, the displayed widget having a clean state in which the field has not been changed and having a dirty state in which the field has been changed;   determining that one or more user-submitted changes have been made to the user-alterable field;   determining that the one or more changes have not been saved in a memory;   designating, responsive to determining that the one or more changes have not been saved in a memory, the displayed widget as having the dirty state; and   causing display, responsive to a user action requesting to close or navigate away from at least a portion of the tab comprising the dirty displayed widget, of a prompt requesting the user to confirm the user action and lose the one or more changes.   
     
     
         31 . The method of  claim 30 , further comprising:
 detecting an interrupt event associated with possible loss of the one or more changes.   
     
     
         32 . The method of  claim 31 , further comprising:
 determining at least one operation to perform in response to the interrupt event.   
     
     
         33 . The method of  claim 31 , wherein the interrupt event comprises at least one of: a request to close the tab, a request to navigate away from the tab, a request to navigate away from the web page, or a request to close a related tab. 
     
     
         34 . The method of  claim 30 , wherein the user-alterable field corresponds to a field of a record stored a database of the database system. 
     
     
         35 . The method of  claim 30 , wherein the prompt is displayed without reloading the web page. 
     
     
         36 . A computer program product comprising computer-readable program code to be executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code being related to a cloud-based application hosted on a server system associated with a database system, the cloud-based application being useable with a plurality of browsers on a plurality of client devices capable of communicating with the server system through the cloud, the program code comprising instructions configurable to cause:
 providing a plurality of widgets maintained as or identifiable through one or more data objects stored in one or more databases of the database system, the widgets capable of being displayed in a web page at a client device;   displaying, through a browser on a display of a client device, a web page in a tab defined at least in part by the cloud-based application and defined at least in part by two or more displayed ones of the widgets, a displayed widget configured to communicate with the cloud-based application and with one or more others of the widgets, a displayed widget comprising at least one user-alterable field configured to be changed responsive to user input submitted through the client device, the displayed widget having a clean state in which the field has not been changed and having a dirty state in which the field has been changed;   determining that one or more user-submitted changes have been made to the user-alterable field;   determining that the one or more changes have not been saved in a memory;   designating, responsive to determining that the one or more changes have not been saved in a memory, the displayed widget as having the dirty state; and   displaying, responsive to a user action requesting to close or navigate away from at least a portion of the tab comprising the dirty displayed widget, a prompt requesting the user to confirm the user action and lose the one or more changes.   
     
     
         37 . The computer program product of  claim 36 , the instructions further configurable to cause:
 detecting an interrupt event associated with possible loss of the one or more changes.   
     
     
         38 . The computer program product of  claim 37 , wherein the interrupt event comprises at least one of: a request to close the tab, a request to navigate away from the tab, a request to navigate away from the web page, or a request to close a related tab. 
     
     
         39 . The computer program product of  claim 36 , wherein the user-alterable field corresponds to a field of a record stored a database of the database system. 
     
     
         40 . The computer program product of  claim 36 , wherein the prompt is displayed without reloading the web page.