Call center sms verification system and method

Abstract

A service call between a service user and a call center for a service provider is established when the service user is contacted or calls into the call center of the service provider. The service provider may request basic account information for verification of the identity of the service user. If the service provider determines that a further verification of the user's identity is necessary, the service provider may send a verification code to the service user via the user communication device. The verification code is relayed back to the service provider. The transmitted verification code and the relayed verification code are compared and if the codes match, the user is authenticated.

What is claimed is: 
     
         1 . A method for verifying the identity of a service user during a service call and accessing a service user's account, the method comprising:
 establishing a telephonic connection between the service user and a service provider;   transmitting, to the service user, a transmitted verification code to a phone number identified from the telephonic connection;   receiving a received verification code from the service user to the service provider;   submitting the received verification code into a service provider computing system;   comparing the transmitted verification code and the received verification code; and   verifying the service user when the transmitted verification code matches the received verification code.   
     
     
         2 . The method of  claim 1 , wherein the telephonic connection is established when the service user is contacted by or is calling the service provider via a user communication device. 
     
     
         3 . The method of  claim 2 , wherein the user communication device is the service user's telephone or short message service (SMS) enabled device. 
     
     
         4 . The method of  claim 1 , wherein the transmitted verification code is a short message service (SMS) message, voice message, unstructured supplementary service data (USSD), or phone application message or notification. 
     
     
         5 . The method of  claim 4 , wherein the transmitted verification code is transmitted to the user communication device. 
     
     
         6 . The method of  claim 4 , wherein the transmitted verification code is transmitted to a secondary user device. 
     
     
         7 . The method of  claim 6 , wherein the secondary user device is the service user's telephone or SMS-enabled device. 
     
     
         8 . The method of  claim 4 , wherein the voice message comprises an automated message that includes the transmitted verification code. 
     
     
         9 . The method of  claim 1 , wherein the received verification code is submitted into the service provider computing system via keypad. 
     
     
         10 . The method of  claim 1 , wherein the received verification is submitted into the service provider computing system via voice detection. 
     
     
         11 . A non-transitory computer-readable storage medium containing instructions that, when executed by a processor, cause the processor to perform a method for verifying the identity of a service user during a service call, the method comprising:
 establishing a telephonic connection between the service user and a service provider;   verifying the identity of a service user by:
 transmitting, to the service user, a transmitted verification code to a phone number identified from the telephonic connection; 
 receiving a received verification code from the service user to the service provider; 
 submitting, by the service user, the received verification code into a service provider computing system; 
 comparing the transmitted verification code and the received verification code; and 
 verifying the service user when the transmitted verification code matches the received verification code; 
   upon verification of the service user, granting access to a service user's account; and   transmitting a message indicating verification.   
     
     
         12 . The method of  claim 11 , wherein the telephonic connection is established when the service user is contacted by or is calling the service provider via the user communication device. 
     
     
         13 . The method of  claim 12 , wherein the user communication device is a telephone or SMS-enabled device. 
     
     
         14 . The method of  claim 11 , wherein the transmitted verification code is a SMS message, voice message, unstructured supplementary service data (USSD), or phone application message or notification. 
     
     
         15 . The method of  claim 14 , wherein the transmitted verification code is transmitted to the user communication device. 
     
     
         16 . The method of  claim 14 , wherein the transmitted verification code is transmitted to a secondary user device. 
     
     
         17 . The method of  claim 16 , wherein the secondary user device is a telephone or SMS-enabled device. 
     
     
         18 . The method of  claim 11 , wherein the voice message comprises an automated message that includes the transmitted verification code. 
     
     
         19 . The method of  claim 11 , wherein the received verification code is received by the service provider via keypad. 
     
     
         20 . The method of  claim 11 , wherein the received verification code is submitted into the service provider computing system via keypad.