Voicemail Sentiment Detection and Notification

Abstract

A computer-implemented method for managing voicemails includes receiving, at an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, a voicemail from a caller calling one of the first phone number and the second phone number. The sentiment of the voicemail can be identified using a method based on the number called. The voicemail and identified sentiment can be forwarded to the mobile device, and the mobile device can display an indication of the voicemail and the identified sentiment, for instance in a voicemail feed.

What is claimed is: 
     
         1 . A computer-implemented method for managing voicemail, comprising:
 receiving, at an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, a voicemail message from a caller, the caller calling one of the first phone number or the second phone number;   in response to receiving the voicemail, identifying, by the intermediate server, a sentiment of the voicemail based on the phone number called by the caller;   providing, by the intermediate server, an indication of the received voicemail and an indication of the identified sentiment to the mobile phone, the mobile phone configured to display the indication of the received voicemail in conjunction with the indication of the identified sentiment; and   in response to a request for the received voicemail from the mobile phone, providing, by the intermediate server, audio data of the received voicemail to the mobile phone.   
     
     
         2 . The method of  claim 1 , wherein the first phone number comprises a phone number corresponding to hardware of the mobile phone, and wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server. 
     
     
         3 . The method of  claim 1 , wherein identifying the sentiment of the voicemail comprises comparing terms in a text transcript of the voicemail to lists of terms each corresponding to a particular sentiment. 
     
     
         4 . The method of  claim 3 , wherein the identified sentiment comprises the sentiment corresponding to the list of terms with the most terms in common with the text transcript. 
     
     
         5 . The method of  claim 3 , wherein the identified sentiment comprises the one or more sentiments corresponding to lists of terms with an above-threshold number of terms in common with the text transcript. 
     
     
         6 . The method of  claim 1 , wherein the mobile phone is configured to display the indication of the received voicemail as an entry within a voicemail feed, each entry within the voicemail feed representative of a different voicemail, and wherein the mobile phone is configured to display the indication of the identified sentiment as an icon representative of the identified sentiment within the voicemail feed entry. 
     
     
         7 . The method of  claim 1 , wherein identifying the sentiment of the voicemail comprises identifying the sentiment using a first sentiment detection method in response to the phone number called by the caller comprising the first phone number, and using a second sentiment detection method in response to the phone number called by the caller comprising the second phone number, the first sentiment detection method different from the second sentiment detection method. 
     
     
         8 . A non-transitory computer-readable storage medium storing executable computer instructions for managing voicemail, the instructions, when executed by a hardware processor of an intermediate server, configured to perform steps comprising:
 receiving, at the intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, a voicemail message from a caller, the caller calling one of the first phone number or the second phone number;   in response to receiving the voicemail, identifying, by the intermediate server, a sentiment of the voicemail based on the phone number called by the caller;   providing, by the intermediate server, an indication of the received voicemail and an indication of the identified sentiment to the mobile phone, the mobile phone configured to display the indication of the received voicemail in conjunction with the indication of the identified sentiment; and   in response to a request for the received voicemail from the mobile phone, providing, by the intermediate server, audio data of the received voicemail to the mobile phone.   
     
     
         9 . The non-transitory computer-readable storage medium of  claim 8 , wherein the first phone number comprises a phone number corresponding to hardware of the mobile phone, and wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server. 
     
     
         10 . The non-transitory computer-readable storage medium of  claim 8 , wherein identifying the sentiment of the voicemail comprises comparing terms in a text transcript of the voicemail to lists of terms each corresponding to a particular sentiment. 
     
     
         11 . The non-transitory computer-readable storage medium of  claim 10 , wherein the identified sentiment comprises the sentiment corresponding to the list of terms with the most terms in common with the text transcript. 
     
     
         12 . The non-transitory computer-readable storage medium of  claim 10 , wherein the identified sentiment comprises the one or more sentiments corresponding to lists of terms with an above-threshold number of terms in common with the text transcript. 
     
     
         13 . The non-transitory computer-readable storage medium of  claim 8 , wherein the mobile phone is configured to display the indication of the received voicemail as an entry within a voicemail feed, each entry within the voicemail feed representative of a different voicemail, and wherein the mobile phone is configured to display the indication of the identified sentiment as an icon representative of the identified sentiment within the voicemail feed entry. 
     
     
         14 . The non-transitory computer-readable storage medium of  claim 8 , wherein identifying the sentiment of the voicemail comprises identifying the sentiment using a first sentiment detection method in response to the phone number called by the caller comprising the first phone number, and using a second sentiment detection method in response to the phone number called by the caller comprising the second phone number, the first sentiment detection method different from the second sentiment detection method. 
     
     
         15 . A system for managing voicemail, comprising:
 an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, the intermediate server comprising one or more hardware processors configured to:
 receive a voicemail message from a caller, the caller calling one of the first phone number or the second phone number; 
 in response to receiving the voicemail, identify a sentiment of the voicemail based on the phone number called by the caller; 
 provide an indication of the received voicemail and an indication of the identified sentiment to the mobile phone, the mobile phone configured to display the indication of the received voicemail in conjunction with the indication of the identified sentiment; and 
 in response to a request for the received voicemail from the mobile phone, provide audio data of the received voicemail to the mobile phone. 
   
     
     
         16 . The system of  claim 15 , wherein the first phone number comprises a phone number corresponding to hardware of the mobile phone, and wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server. 
     
     
         17 . The system of  claim 15 , wherein identifying the sentiment of the voicemail comprises comparing terms in a text transcript of the voicemail to lists of terms each corresponding to a particular sentiment. 
     
     
         18 . The system of  claim 17 , wherein the identified sentiment comprises the sentiment corresponding to the list of terms with the most terms in common with the text transcript. 
     
     
         19 . The system of  claim 17 , wherein the identified sentiment comprises the one or more sentiments corresponding to lists of terms with an above-threshold number of terms in common with the text transcript. 
     
     
         20 . The system of  claim 15 , wherein the mobile phone is configured to display the indication of the received voicemail as an entry within a voicemail feed, each entry within the voicemail feed representative of a different voicemail, and wherein the mobile phone is configured to display the indication of the identified sentiment as an icon representative of the identified sentiment within the voicemail feed entry. 
     
     
         21 . The system of  claim 15 , wherein identifying the sentiment of the voicemail comprises identifying the sentiment using a first sentiment detection method in response to the phone number called by the caller comprising the first phone number, and using a second sentiment detection method in response to the phone number called by the caller comprising the second phone number, the first sentiment detection method different from the second sentiment detection method.