Event notification

Abstract

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for event notification. One of the methods includes receiving an event from a security system; determining at least one contact to notify of the alert from a collection of contacts, the determining including applying one or more event notification rules, wherein the one or more event notification rules include one or more event notification rules specified by a user of the security system and wherein a number and identity of the at least one contact varies depending on the applicable rules of the one or more event notification rules; transmitting an event notification to the one or more determined contacts; and performing a security action based on feedback from one or more of the determined contacts.

I/We claim: 
     
         1 . A computer-implemented method of operating an environment monitoring system coupled to one or more sensors, the method comprising:
 enabling, via a user interface, an owner user of the monitoring system to enter a number of event notification routing instructions;   storing the event notification routing instructions at a storage of the monitoring system; and   responsive to detecting a security event by the one or more sensors, causing the monitoring system to route an event notification that corresponds to a type of the security event based on the event notification routing instructions entered by the owner user, wherein the event notification routing instructions include, based on instructions from the owner user or a first user authorized by said owner user, routing said event notification to a second user.   
     
     
         2 . The method of  claim 1 , wherein the event notification enables a recipient to cause the monitoring system to perform a security action. 
     
     
         3 . The method of  claim 2 , wherein the security action that can be performed differs based on a level of authority assigned to the recipient by the owner user or another authorized user. 
     
     
         4 . The method of  claim 2 , wherein the event notification differs based on a level of authority assigned to the recipient by the owner user or another authorized user. 
     
     
         5 . The method of  claim 1 , wherein the even notification routing instructions include routing said event notification to either the owner user, the first user, or the second user, based on detected geolocations of said owner, first, and second users. 
     
     
         6 . The method of  claim 1 , wherein the monitoring system includes a plurality of local security systems, and wherein the event notification routing instructions include routing said event notification to either the owner user, the first user, or the second user, based on which local security system generated the event notification. 
     
     
         7 . The method of  claim 6 , wherein the plurality of local security systems are placed in different geographical locations. 
     
     
         8 . The method of  claim 1 , wherein the event notification differs based on a level of authority assigned by the owner user or another authorized user to a recipient of the event notification, and wherein the even notification routing instructions include routing said event notification to either the owner user, the first user, or the second user, based on detected geolocations of said owner user and users and/or based on which local security system, from a plurality of local security systems in the monitoring system, generated the event notification. 
     
     
         9 . The method of  claim 1 , wherein the monitoring system comprises a local security system and a cloud-based management system. 
     
     
         10 . The method of  claim 9 , wherein the event notification routing instructions are stored at the cloud-based management system. 
     
     
         11 . The method of  claim 9 , wherein the local security system is in directly connected to the one or more sensors. 
     
     
         12 . The method of  claim 9 , wherein the cloud-based management system is operated under a remote server that provides a platform for owner users of monitoring systems to each enter an individual set of event notification routing instructions. 
     
     
         13 . The method of  claim 9 , wherein contact information of the owner, first, and second users are stored at a remote location from the local security system. 
     
     
         14 . The method of  claim 1 , wherein the monitoring system supports multiple users, each of the multiple users assigned a respective level of authority. 
     
     
         15 . An environment monitoring system coupled to one or more sensors, the monitoring system comprising:
 one or more computing devices configured to perform operations comprising:
 enabling, via a user interface, an owner user of the monitoring system to enter a number of event notification routing instructions; 
 storing the event notification routing instructions at a storage of the monitoring system; and 
 responsive to detecting a security event by the one or more sensors, causing the monitoring system to route an event notification that corresponds to a type of the security event based on the event notification routing instructions entered by the owner user, wherein the event notification routing instructions include, based on instructions from the owner user or a first user authorized by said owner user, routing said event notification to a second user. 
   
     
     
         16 . The monitoring system of  claim 15 , wherein the event notification enables a recipient to cause the monitoring system to perform a security action. 
     
     
         17 . The monitoring system of  claim 16 , wherein the security action that can be performed differs based on a level of authority assigned to the recipient by the owner user or another authorized user. 
     
     
         18 . The monitoring system of  claim 16 , wherein the event notification differs based on a level of authority assigned to the recipient by the owner user or another authorized user. 
     
     
         19 . The monitoring system of  claim 15 , wherein the even notification routing instructions include routing said event notification to either the owner user, the first user, or the second user, based on detected geolocations of said owner, first, and second users. 
     
     
         20 . The monitoring system of  claim 15 , wherein the monitoring system includes a plurality of local security systems, and wherein the event notification routing instructions include routing said event notification to either the owner user, the first user, or the second user, based on which local security system generated the event notification. 
     
     
         21 . The monitoring system of  claim 20 , wherein the plurality of local security systems are placed in different geographical locations. 
     
     
         22 . The monitoring system of  claim 15 , wherein the event notification differs based on a level of authority assigned by the owner user or another authorized user to a recipient of the event notification, and wherein the even notification routing instructions include routing said event notification to either the owner user, the first user, or the second user, based on detected geolocations of said owner user and users and/or based on which local security system, from a plurality of local security systems in the monitoring system, generated the event notification. 
     
     
         23 . The monitoring system of  claim 15 , wherein the monitoring system comprises a local security system and a cloud-based management system. 
     
     
         24 . The monitoring system of  claim 23 , wherein the event notification routing instructions are stored at the cloud-based management system. 
     
     
         25 . The monitoring system of  claim 23 , wherein the local security system is in directly connected to the one or more sensors. 
     
     
         26 . The monitoring system of  claim 23 , wherein the cloud-based management system is operated under a remote server that provides a platform for owner users of monitoring systems to each enter an individual set of event notification routing instructions. 
     
     
         27 . The monitoring system of  claim 23 , wherein contact information of the owner, first, and second users are stored at a remote location from the local security system. 
     
     
         28 . The monitoring system of  claim 15 , wherein the monitoring system supports multiple users, each of the multiple users assigned a respective level of authority.