Dynamically determining relevant cases

Abstract

An approach for dynamically providing a prioritized list of relevant cases includes a computer generating a set of tags for a case and retrieving a set of tags for completed cases. The approach includes the computer sorting the set of tags for the case and the set of tags for the completed cases into a set of tag types. The approach includes the computer determining a set of matching tags for each of the set of tag types between the case and completed cases. Furthermore, the approach includes the computer determining an ordered list of the completed cases. The ordered list is based, at least in part, on a number of matching tags in the set of matching tags corresponding to the completed case in the completed cases, and a number of matching tags in the set of matching tags in a tag type in the set of tag types.

What is claimed is: 
     
         1 . A method for dynamically providing a prioritized list of relevant cases, the method comprising:
 generating, by one or more computer processors, a set of tags for a first case;   retrieving, by one or more computers, a set of tags for a plurality of completed cases;   sorting, by one more computer processors, the set of tags for the first case and the set of tags for the plurality of completed cases into a set of tag types;   determining, by one or more computer processors, a set of matching tags for each of the set of tag types between the first case and at least one completed case of the plurality of completed cases; and   determining, by one or more computer processors, an ordered list of the plurality of completed cases, wherein the ordered list is based, at least in part, on:
 a number of matching tags in the set of matching tags corresponding to the at least one completed case in the plurality of completed cases, and 
 a number of matching tags in the set of matching tags in a tag type in the set of tag types. 
   
     
     
         2 . The method of  claim 1 , further comprises:
 retrieving, by one or more computer processors, a case flow history for the first case and for each of the completed cases in the plurality of completed cases; and   determining, by one or more computer processors, an updated ordered list of the plurality of completed cases based, at least in part, on a comparison of the case flow history for the first case to the case flow history for each of the completed cases in the plurality of completed cases.   
     
     
         3 . The method of  claim 1 , wherein the set of matching tags is determined by a tag in the set of tags for the first case that matches a tag in the set of tags for the plurality of completed cases. 
     
     
         4 . The method of  claim 1 , wherein determining an ordered list of the plurality of completed cases further comprises prioritizing, by one or more computer processors, an order by a tag type of the set of tag types for the number of matching tags in the set of matching tags in the tag type in the set of tags types. 
     
     
         5 . The method of  claim 1 , generating a set of tags for a first case further comprises;
 extracting, by one or more computer processors, from a received case content for the first case, the set of tags, wherein the set of tags include tags extracted from the first case, tags identifying case properties, tags extracted from case comments, and tags extracted from case documents; and   recording, by one or more computer processors, a number of occurrences for each tag.   
     
     
         6 . The method of  claim 1 , further comprises:
 creating, by one or more computer processors, a multi-valued object for the first case that includes each of the tag in the set of tags by a tag type of the set of tag types and a number of a tag occurrences.   
     
     
         7 . The method of  claim 2 , wherein the case flow history includes at least one of a mandatory task and an optional task. 
     
     
         8 . The method of  claim 1 , wherein the set of tag types includes at least a first tag type, a second tag type, and a third tag type:
 wherein the tag types are at least one of a property type, a comment type, and a document type.