Service level agreement risk analysis with exogenous architecture

Abstract

A set of internal information technology (IT) architecture is received and the internal IT architecture is controlled by a service provider. A set of exogenous IT architecture is received and the exogenous IT architecture is not controlled by the service provider. A set of service level agreement (SLA) requirements, agreed upon by the service provider and a service user, are received. A set of sensor data, from sensors monitoring environmental conditions which may affect at least one of the internal IT architecture or the exogenous IT architecture, is received. A set of heuristic data relating to the internal IT architecture and the exogenous IT architecture is received. A risk metric based on the set of internal IT architecture, the set of exogenous IT architecture, the set of SLA requirements, the set of sensor data, and the set of heuristic data is determined.

What is claimed is: 
     
         1 . A method for analyzing a risk of a service level agreement operating with exogenous architecture, the method comprising:
 receiving, by one or more computer processors, a set of internal information technology architecture, wherein the internal information technology architecture is controlled internally by a service provider;   receiving, by one or more computer processors, a set of exogenous information technology architecture, wherein the exogenous information technology architecture is not controlled by the service provider;   receiving, by one or more computer processors, a set of service level agreement requirements, wherein:
 the service level agreement requirements are a set of requirements agreed upon by the service provider and a service user; and 
 the service level agreement requirements may include one or more of the following: a scope of work to be performed, a quality level of the scope of work, a list of responsibilities between the service provider and the service user, and a contracted delivery time; 
   receiving, by one or more computer processors, a set of sensor data from at least one sensor monitoring environmental conditions which affects the set of internal information technology architecture and the set of exogenous information technology architecture, wherein the set of sensor data includes one or more of the following: a temperature, an atmospheric pressure, a precipitation amount, a type of precipitation, a humidity level, a wind speed, a noise level, and a seismic value;   receiving, by one or more computer processors, a set of heuristic data relating to the set of internal information technology architecture and the set of exogenous information technology architecture, wherein the set of heuristic data includes one or more of the following: a query response time, a first call resolution time, a turn-around time, a mean time to recover, and a mean time to failure;   determining, by one or more computer processors, a risk metric, using a risk analytics function to determine the risk metric, based on the set of internal information technology architecture, the set of exogenous information technology architecture, the set of service level agreement requirements, the set of sensor data, and the set of heuristic data; and   determining, by one or more computer processors, at least one recommendation based on the determined risk metric, wherein the at least one recommendation is a recommendation concerning at least one of the set of internal information technology architecture and the set of exogenous information technology architecture, and wherein the at least one recommendation includes a recommendation for at least one of the internal information technology architecture, the external information technology architecture, or both the internal and external information technology architecture.