Casino patron engagement system

Abstract

Various embodiments of the present disclosure provide a casino patron engagement system that facilitates engagement among casino employees and casino patrons to engender patron loyalty.

The invention is claimed as follows: 
     
         1 . A casino patron engagement system comprising:
 a server configured to securely communicate with a casino employee mobile device, wherein the casino employee mobile device is loaded with an employee application and configured to search for a casino patron mobile profile beacon that is outputted by a casino patron mobile device of a casino patron, wherein the casino patron mobile device is loaded with a casino mobile patron profile application and configured to output the patron mobile profile beacon;   the server further configured to receive from the casino employee mobile device profile ID data that is obtained by the casino employee mobile device as a result of detecting the patron mobile profile beacon outputted by the casino patron mobile device; and   the server further configured to, responsive to receipt of the profile ID data from the employee mobile device, send to the employee mobile device patron profile data associated with profile ID data, wherein the patron profile data enables the employee application to cause a display device of the employee mobile device to display patron profile information in association with proximity information received from mobile profile beacon to enable the employee to have information for interaction with the casino patron.   
     
     
         2 . The casino patron engagement system of  claim 1 , wherein the information for interaction with the casino patron include patron name, patron picture, and patron status. 
     
     
         3 . The casino patron engagement system of  claim 1 , wherein the server is further configured to track data regarding a casino employee interaction with the casino patron. 
     
     
         4 . The casino patron engagement system of  claim 1 , wherein the server is further configured to receive data regarding a casino employee service rendered for the casino patron. 
     
     
         5 . The casino patron engagement system of  claim 1 , wherein the server is further configured to receive data generated from a casino employee input of data for adding to the patron profile. 
     
     
         6 . A casino patron engagement system comprising:
 a server configured to securely communicate with a casino employee mobile device, wherein the casino employee mobile device is loaded with an employee application and configured to search for casino patron mobile profile beacons that are outputted by a plurality of casino patron mobile devices of a plurality of casino patrons, wherein the casino patron mobile devices are each loaded with a casino mobile patron profile application and configured to output a patron mobile profile beacon associated with that casino patron mobile device;   the server further configured to receive from the casino employee mobile device profile ID data that is obtained by the casino employee mobile device as a result of detecting the patron mobile profile beacons outputted by the casino patron mobile devices; and   the server further configured to, responsive to receipt of the profile ID data from the employee mobile device, send to the employee mobile device patron profile data associated with profile ID data, wherein the patron profile data enables the employee application to cause a display device of the employee mobile device to display patron profile information for the plurality of casino patrons in association with related proximity information received from mobile profile beacons to enable the employee to have information for interaction with the casino patrons.   
     
     
         7 . The casino patron engagement system of  claim 6 , wherein the information for interaction with the casino patrons include patron names, patron pictures, and patron statuses. 
     
     
         8 . The casino patron engagement system of  claim 7 , wherein the information includes the casino patrons in an ordered list. 
     
     
         9 . The casino patron engagement system of  claim 8 , wherein the information for interaction with the casino patrons includes one or more visual cues applied to the patron list to assist the casino employee in recognizing and understanding the relative value of interacting with the casino patrons in the ordered list. 
     
     
         10 . A casino patron engagement system comprising:
 a patron engagement campaign management module configured to, responsive to an occurrence of a patron engagement campaign initialization event for a first casino patron, initialize a patron engagement campaign for the first casino patron and assign a first one of a plurality of casino employees an engagement task of the patron engagement campaign based at least in part on a location of the first casino employee; and   a patron intervention campaign management module configured to, responsive to an occurrence of a patron intervention campaign initialization event for a second casino patron based on an estimated emotional state of the second casino patron, initialize a patron intervention campaign for the second casino patron and assign a second one of the plurality of casino employees an intervention task of the patron intervention campaign.   
     
     
         11 . The casino patron engagement system of  claim 10 , which includes a location module configured to determine the location of each of the plurality of casino employees based on location data received from the casino employees' mobile devices. 
     
     
         12 . The casino patron engagement system of  claim 11 , wherein the location module is configured to determine the location of the first casino patron and the patron engagement campaign management module is configured to assign the first casino employee the engagement task based at least in part on a location of the first casino employee relative to the location of the first casino patron. 
     
     
         13 . The casino patron engagement system of  claim 10 , wherein the patron intervention campaign management module is configured to assign the second casino employee the intervention task based at least in part on a location of the second casino employee. 
     
     
         14 . The casino patron engagement system of  claim 13 , which includes a location module configured to determine the location of each of the plurality of casino employees based on location data received from the casino employees' mobile devices. 
     
     
         15 . The casino patron engagement system of  claim 14 , wherein the location module is configured to determine the location of the second casino patron and the patron intervention campaign management module is configured to assign the second casino employee the intervention task based at least in part on a location of the second casino employee relative to the location of the second casino patron. 
     
     
         16 . The casino patron engagement system of  claim 10 , which includes a patron profile module configured to maintain a profile for each of a plurality of casino patrons, one or more of the patron profiles including an estimated emotional state of the corresponding casino patron. 
     
     
         17 . The casino patron engagement system of  claim 10 , wherein the patron profile module is configured to determine the estimated emotional state of a casino patron based at least in part on emotional state estimate data for the casino patron received from a casino employee mobile device. 
     
     
         18 . The casino patron engagement system of  claim 10 , which includes a patron request module configured to, responsive to receipt of a patron request, assign a third one of the plurality of the casino employees to complete the patron request. 
     
     
         19 . The casino patron engagement system of  claim 17 , wherein the patron intervention campaign initialization event occurs for the second casino patron when the estimated emotional state of the second casino patron falls below a threshold.