Systems and methods for visual presentation and selection of ivr menu

Abstract

Embodiments of the present invention provide a system for enhancing user interface with vendors (service providers). The system may provide visual IVR menu to a user to enable the user to select an option there from. Further, the system may include a call-parking module communicably coupled to an application (at a user device) through the internet and configured for guiding the application based on a user request to perform at least one of: a) dialing a telephone number corresponding to the user request, the user request being determined based on a user selection from a visual IVR menu corresponding to the telephone number; b) inputting one or more required DTMF inputs at particular intervals; and c) connecting a user corresponding to the user device with the selected option corresponding to the IVR or on detection of human voice.

1 . A system for enhancing user interface with vendors, the system comprising:
 a call-parking module,executable by a specialized processor, communicably coupled to anapplication at a user device through the internet and configured for guiding the application based on a user request to perform at least one of:
 a) dialing a telephone number corresponding to the user request, the user request being determined based on a user selection from a visual IVR menu corresponding to the telephone number; 
 b) inputting one or more required DTMF inputs at particular intervals; and 
 c) connecting a user corresponding to the user device with an IVR on detection of human voice. 
   
     
     
         2 . The system of  claim 1  further comprising a memory having a set of instructions executable by a specialized processor for maintaining an Interactive Voice Response (IVR) database, said database comprises a plurality of visual IVR menus, each of the visual IVR menus associated with a telephone number of a vendor, wherein each of said plurality of visual IVR menus has a particular time of operation record. 
     
     
         3 . The system of  claim 1  further comprising a memory having a set of instructions executable by the specialized processor for constructing a visual IVR menu on the fly when the application dials the telephone number corresponding to the user request and when the visual IVR corresponding to the telephone number is not available in a database. 
     
     
         4 . The system of  claim 1  further comprising a crowdsourcing module, executable by the specialized processor, for retrieving a visual IVR menu corresponding to the user request from one or more other user devices in a network. 
     
     
         5 . The system of  claim 1  further comprising:
 a crawler module configured to dial each of a plurality of IVR numbers through a telephone service provider to record audio corresponding to each menu and submenus corresponding thereto; 
 a transcription and matching module configured to transcribe the recorded audio into text format, the transcribed text being stored into corresponding IVR menu record in a dialer database; 
 a verification module to validate correctness of each entry corresponding to each IVR menu of the dialer database; and 
 a transfer module for providing a validated copy of each IVR menu from the dialer database to a phone user database, thereby facilitating the application to detect availability of the IVR menu corresponding to the telephone number dialed by the user. 
 
     
     
         6 . The system of  claim 1  further comprising an admin module configured to detect requirement of a visual IVR menu, corresponding to the user request, and presence thereof in at least one of: a phone user database, and a dialer database. 
     
     
         7 . A system for enhancing user interface with vendors, the system comprising:
 a memory comprising a set of instructions, a processor for executing the set of instructions and a connection to the internet, the memory further comprising one or more databases for storing a plurality of IVR menus associated with one or more telephone numbers of a plurality of vendors, wherein each of said plurality of IVR menus has a particular time of operation record.   
     
     
         8 . The system of  claim 7 , wherein the one or more databases further comprise a set of information associated with each of the plurality of IVR menus. 
     
     
         9 . The system of  claim 7 , wherein at least one of the one or more databases comprises: a plurality of voice records and associated text record for each of said voice records. 
     
     
         10 . A network comprising:
 a system comprising:
 a memory having a set of instructions, a specialized processor to execute the set of instructions for:
 constructing one or more visual IVR menus corresponding to one or more telephone numbers; and 
 providing a copy of a suitable visual IVR menu,corresponding to a user request, from the one or more visual IVR menus to a phone user database associated with a user device, 
 
   
       wherein the suitable visual IVR menu is retrievable from the phone user database by an application at the user device for providing to a user associated with the user device. 
     
     
         11 . The network of  claim 10  further comprising one or more telephone service providers, at least one of the one or more telephone service providers associated with the telephone number being called by the application in a background operation when the user selects an option from the suitable visual IVR menu. 
     
     
         12 . The network of  claim 10 , wherein the system further comprises a call parking module for providing guiding instructions to the application, wherein the application is guided to alert the user when a human voice is detected from the background operation, thereby enabling connection between the user and the human associated with the at least one of the one or more telephone service providers. 
     
     
         13 . The network of  claim 10 , wherein the system comprises one or more modules, executable by the specialized processor,to construct the one or more visual IVR menus by dialing the one or more telephone numbers corresponding to the one or more telephone service providers. 
     
     
         14 . The network of  claim 10 , wherein the system further comprises a verification module for validating correctness of each of the constructed visual IVR menus. 
     
     
         15 . The network of  claim 14 , wherein the verification module further enables one or more authenticated verifying authorities to perform at least one of:
 verify each entry corresponding to each of the visual IVR menus in a dialer database based on recorded audio file corresponding thereto stored in audio storage database; and   one or more modifications in IVR record corresponding to each of the visual IVR menus in the dialer database.   
     
     
         16 . The network of  claim 10 , wherein the system further comprising a crowdsourcing module for retrieving a visual IVR menu corresponding to the user request from one of one or more other user devices in the network. 
     
     
         17 . The network of  claim 10 , wherein the system further comprising an admin module configured to detect requirement of a visual IVR menu, corresponding to the user request, and presence thereof in at least one of: a phone user database, and a dialer database. 
     
     
         18 . The network of  claim 10 , wherein the system further comprising a crawler module configured to dial the one or more telephone numbers corresponding to one or more IVR service providers to record audio corresponding to each menu associated with each of the one or more telephone numbers. 
     
     
         19 . The network of  claim 18  further comprising a transcription and matching module configured to transcribe the recorded audio into text format, the transcribed text being stored into corresponding IVR menu record in a dialer database. 
     
     
         20 . The network of  claim 19 , wherein the transcription and matching module further configured to perform pattern matching by utilizing the transcribed text to determine requirement of adding a new menu record corresponding to a submenu in the dialer database.