Interactive routing system and method

Abstract

Systems and methods include sending a query over a short-message service (SMS) text service responsive to an advertisement, and receiving a responsive short-message service (SMS) text message in response to the query, the responsive SMS text message including a personalized enhanced message including a publicly-accessible link to display a personalized video that combines information from a relational database. The responsive short-message service (SMS) text message includes metadata collected from a sender of the query via tracking of interactions via a website hosting the advertisement.

I claim: 
     
         1 . A method for an interactive messaging service comprising:
 receiving, at a server, a short-message service (SMS) text message, the SMS text message including a phone number associated with the SMS text message, and a message body;   searching a database coupled to the server to retrieve stored data associated with the phone number associated with the SMS text message;   bundling the stored data with the message body of the SMS text message to create an enhanced message including a publicly-accessible information link to display a video;   forwarding the enhanced message according to predetermined information provider instructions; and   transmitting the enhanced message as an SMS text message to one or more information requesters based on the predetermined criteria.   
     
     
         2 . The method of  claim 1  wherein the searching the database coupled to the server includes:
 determining that the SMS text message is from an unknown information requester if there is no phone number associated with the SMS text message. 
 
     
     
         3 . The method of  claim 1  wherein the searching the database coupled to the server includes:
 determining a probable information provider according to a last-in-time sent message if the SMS text message is from an unknown information requester; and 
 forwarding according to the determined probable last-in-time sent message. 
 
     
     
         4 . The method of  claim 1  wherein the searching the database coupled to the server includes:
 performing a search of the received SMS text message to locate identifying characteristics of a known information provider if no last-in-time sent message identifies an information provider. 
 
     
     
         5 . The method of  claim 1  wherein the bundling the stored data with the message body of the SMS text message to create an enhanced message includes:
 personalizing the enhanced message to include sender-identity information; 
 combining metadata according include in the enhanced message the publicly-accessible link to display the personalized video via a video combination engine to combine information from a relational database. 
 
     
     
         6 . The method of  claim 1  wherein the searching a database coupled to the server to retrieve stored data associated with the phone number associated with the SMS text message includes:
 retrieving metadata collected from an information requester via tracking of interactions of the information requester on a website associated with the server. 
 
     
     
         7 . The method of  claim 6  wherein the metadata is collected includes real estate information related to one or more of property tax data, data identifying listings in given geographical area, a square footage, a number of bathrooms, a number of bedrooms, a price range of real estate, school data, data related to criminal activity in a geographical area, data related to recent sales, and data providing an estimate of value of real estate listings. 
     
     
         8 . A system, comprising:
 a processor,   a memory comprising computer code executed using the processor, in which computer code implements:
 receiving a short-message service (SMS) text message, the SMS text message including a phone number associated with the SMS text message, and a message body; 
 searching the memory to retrieve stored data associated with the phone number associated with the SMS text message; 
 bundling the stored data with the message body of the SMS text message to create an enhanced message including a publicly-accessible information link to display a video; 
   a transceiver coupled to the memory, the transceiver configured to:
 forward the enhanced message according to a determined information provider instructions; and 
 transmit the enhanced message as an SMS text message to one or more information requesters based on predetermined criteria, the predetermined criteria identifying the one or more information requesters. 
   
     
     
         9 . The system of  claim 8 , wherein memory includes a dynamic relational database organized with at least one data structure. 
     
     
         10 . The system of  claim 8 , wherein the relational database hierarchically stores the predetermined criteria identifying the one or more information requesters. 
     
     
         11 . The system of  claim 9 , wherein the data structure provides controlled access to a hierarchical data component including phone number routing information. 
     
     
         12 . The system of  claim 9  wherein the dynamic relational database provides access to one or more pre-identified messages. 
     
     
         13 . The system of  claim 12  wherein the pre-identified messages include messages to or from the one or more information requesters identified by a phone number associated with the SMS text message. 
     
     
         14 . The system of  claim 8  wherein the database organizes a plurality of information providers according to a last-in-time sent message from each of the plurality of information providers. 
     
     
         15 . The system of  claim 8  wherein database organizes a plurality of information providers according to identifying characteristics to enable a search of the received SMS text message for matching identifying characteristics. 
     
     
         16 . A method comprising:
 sending a query over a short-message service (SMS) text service responsive to an advertisement; and   receiving a responsive short-message service (SMS) text message in response to the query, the responsive SMS text message including a personalized enhanced message including a publicly-accessible link to display a personalized video that combines information from a relational database.   
     
     
         17 . The method of  claim 16  wherein the responsive short-message service (SMS) text message includes metadata collected from a sender of the query via tracking of interactions via a website hosting the advertisement. 
     
     
         18 . The method of  claim 16  wherein the metadata collected includes real estate information related to at least one of a list consisting of property tax data, data identifying listings in given geographical area, a square footage, a number of bathrooms, a number of bedrooms, a price range of real estate, school data, data related to criminal activity in a geographical area, data related to recent sales, and data providing an estimate of value of real estate listings. 
     
     
         19 . A method for an interactive messaging service comprising:
 receiving, at a server, a message including a phone number and a message body;   searching a database coupled to the server to retrieve stored data associated with the phone number associated with the message;   bundling the stored data with the message body of the message to create an enhanced message including a publicly-accessible information link to display a video;   forwarding the enhanced message according to predetermined information provider instructions; and   transmitting the enhanced message to one or more information requesters based on the predetermined criteria.