Smart user feedback

Abstract

Embodiments of the present invention provide a method, system and computer program product for smart user feedback. In an embodiment of the invention, a method for smart user feedback is provided. The method includes loading into memory of a computer hosting execution of an application, a set of nominal end user interactions with the application. The method also includes monitoring interactions with the application by an end user and comparing the monitored interactions with the set of nominal end user interactions in order to compute a threshold variance. Finally, the method includes responding to the threshold variance computed for the monitored interactions, by displaying a prompt in a display of the application in the computer recommending an initiation of a customer support session.

1 .- 18 . (canceled) 
     
     
         19 . A method for smart user feedback comprising:
 monitoring interactions with the application by an end user;   detecting a trigger event quantifying a number of interactions between the end user and the application; and,   responsive to the detection of the trigger event, displaying a prompt in a display of the application in the computer recommending an initiation of a customer support session for the end user.   
     
     
         20 . The method of  claim 19 , wherein the interactions comprise the end user repeatedly aborting a command in the application. 
     
     
         21 . The method of  claim 19 , wherein the interactions comprise the end user repeating a same command in the application. 
     
     
         22 . The method of  claim 19 , wherein the trigger event is determined by comparing the monitored end user interactions with a set of nominal end user interactions of the end user. 
     
     
         23 . The method of  claim 19 , wherein the trigger event is determined by comparing the monitored end user interactions with a set of nominal end user interactions of multiple different other end users. 
     
     
         24 . A data processing configured for smart user feedback comprising:
 a host computing system comprising one or more computers, each with memory and at least one processor;   an application executing in the host computing system; and,   a smart user feedback module coupled to the application, the module comprising program code enabled to:   monitor interactions with the application by an end user, detect a trigger event quantifying a number of interactions between the end user and the application and responsive to the detection of the trigger event, display a prompt in a display of the application in the computer recommending an initiation of a customer support session for the end user.   
     
     
         25 . The system of  claim 24 , wherein the interactions comprise the end user repeatedly aborting a command in the application. 
     
     
         26 . The system of  claim 24 , wherein the interactions comprise the end user repeating a same command in the application. 
     
     
         27 . The system of  claim 24 , wherein the trigger event is determined by comparing the monitored end user interactions with a set of nominal end user interactions of the end user. 
     
     
         28 . The system of  claim 24 , wherein the trigger event is determined by comparing the monitored end user interactions with a set of nominal end user interactions of multiple different other end users. 
     
     
         29 . A computer program product for smart user feedback, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a device to cause the device to perform a method comprising:
 monitoring interactions with the application by an end user;   detecting a trigger event quantifying a number of interactions between the end user and the application; and,   responsive to the detection of the trigger event, displaying a prompt in a display of the application in the computer recommending an initiation of a customer support session for the end user.   
     
     
         30 . The computer program product of  claim 29 , wherein the interactions comprise the end user repeatedly aborting a command in the application. 
     
     
         31 . The computer program product of  claim 29 , wherein the interactions comprise the end user repeating a same command in the application. 
     
     
         32 . The computer program product of  claim 29 , wherein the trigger event is determined by comparing the monitored end user interactions with a set of nominal end user interactions of the end user. 
     
     
         33 . The computer program product of  claim 29 , wherein the trigger event is determined by comparing the monitored end user interactions with a set of nominal end user interactions of multiple different other end users.