System and method for rule-based information routing and participation

Abstract

A system for communicating information between one or more participants of a loop, the one or more participants being associated with a hotel, the system comprising one or more processors configured to initiate a loop in response to receiving an input from a first participant of the loop, the loop being associated with one or more attributes; determine, based on one or more first routing rules, a second participant of the loop; and in response to the determination, provide access to a first portion of information associated with the loop to the second participant.

1 . A system for communicating information between one or more participants of a loop, the one or more participants being associated with a retail organization, the system comprising:
 one or more processors, the one or more processors to:
 (i) initiate the loop in response to receiving an input over a network from a first participant of the loop using a first electronic device, the loop being associated with one or more attributes, wherein at least one of said one or more attributes is a derived attribute; 
 (ii) determine, based on one or more first routing rules, a second participant of the loop; and 
 (iii) in response to the determination, allow the second participant to access a first portion of information associated with the loop, using a second electronic device. 
   
     
     
         2 . The system of  claim 1 , wherein the first electronic device is a desktop computer, laptop computer, smartphone, kiosk or tablet. 
     
     
         3 . The system of  claim 2 , wherein the first electronic device is coupled via a network to at least one computer including at least one of the one or more processors used to initiate the loop. 
     
     
         4 . The system of  claim 2 , wherein the input is sent using one of: an email message; a short message service (SMS) message; a telephone call; a two-dimensional barcode; or an application running on a mobile operating system. 
     
     
         5 . The system of  claim 2 , wherein the second electronic device is a smartphone or tablet. 
     
     
         6 . The system of  claim 4 , further wherein the first participant is a customer of the retail outlet. 
     
     
         7 . The system of  claim 6 , wherein after the loop is initiated, at least one of the one or more participants of the loop engages with the loop, the at least one of the one or more participants of the loop different from the customer. 
     
     
         8 . The system of  claim 6 , wherein after the loop is initiated, a report comprising the status of one or more loops involving the retail organization is updated. 
     
     
         9 . The system of  claim 6 , wherein after the loop is resolved, a report comprising the status of one or more loops involving the retail organization is updated; and the customer is presented with a capability to rate the customer's experience.