Enhanced virtual and/or augmented communications interface

Abstract

The present invention provides systems and methods employing a conferencing system for facilitating enhanced communication between users. In certain embodiments, the conferencing system comprises a communication interface configured to, during a conference session, provide a virtual and/or augmented conference between multiple users having access to a multi-channel, multi-access, always-on, and non-blocking communication. In particular embodiments, the communication interface is in communication with at least one additional component select from: a video component, a data component (e.g., that provides non-audio data to one or more of said users), an audio/video ambience component, and a whiteboard component.

We claim: 
     
         1 . A conferencing system for facilitating enhanced communication between users, the conferencing system comprising: a communication interface configured to, during a conference session, provide a virtual and/or augmented conference between multiple users having access to a multi-channel, multi-access, always-on, and non-blocking communication. 
     
     
         2 . The system of  claim 1 , wherein said communication interface is in communication with a video component that provides video to one or more of said users. 
     
     
         3 . The system of  claim 1 , wherein said communication interface is in communication with a data component that provides non-audio data to one or more of said users. 
     
     
         4 . The system of  claim 3 , wherein said data component comprises a geo-positioning and mapping component. 
     
     
         5 . The system of  claim 4 , wherein said geo-positioning and mapping component is configured to collect geo-position data from one or more users. 
     
     
         6 . The system of  claim 1 , wherein said communication interface is in communication with an audio/video ambience component that provides audio/video to one or more of said users. 
     
     
         7 . The system of  claim 1 , wherein said communication interface is in communication with a whiteboard component that provides a whiteboard function to one or more of said users. 
     
     
         8 . The system of  claim 1 , further comprising wherein said communication interface is generated by centrally hosted Saas software. 
     
     
         9 . The system of  claim 1 , wherein said communication interface is in communication with an audio analysis component that analyzes incoming human speech audio data for: i) substantive content and/or 2) human emotion content. 
     
     
         10 . The system of  claim 9 , wherein said audio analysis component comprises artificial intelligence software and/or machine learning software. 
     
     
         11 . The system of  claim 9 , wherein said substantive content comprises situational context, wherein said situational context comprises at least one situation selected from the group consisting of: a medical emergency, a product or service complaint, a financial inquiry, a product or service order, a product or service review, a credit card inquiry, and a request to display a whiteboard. 
     
     
         12 . The system of  claim 9 , wherein said human emotion content comprises at least one human emotion selected from the group consisting of: distress, pain, anger, frustration, happiness, satisfaction, annoyance, and panicking. 
     
     
         13 . A non-transitory computer readable storage media having instructions stored thereon that, when executed by a conferencing system, direct the conferencing system to perform a method for facilitating enhanced communication between users, the method comprising: during a conference session, providing a virtual and/or augmented conference with multi-channel, multi-access, always-on, and non-blocking communication between a plurality of users. 
     
     
         14 . A system for generating a client communication interface for a conference session comprising:
 a) a computer processor, and   b) non-transitory computer memory comprising one or more computer programs and a database, wherein said one or more computer programs comprises virtual and/or augmented reality client communication interface software, and   wherein said one or more computer programs, in conjunction with said computer processor, is/are configured to generate a client communication interface for a conference session with a plurality of users by sending and receiving information from the following first components:
 i) a com system component, wherein said com system component is configured to, during a conference session, provide a multi-channel, multi-access, always-on, and non-blocking communication; 
 ii) a video system component, wherein said video component provides video to said plurality of users; and 
 iii) a data component, wherein said data component provides non-audio data to said plurality of users. 
   
     
     
         15 . The system of  claim 14 , wherein said one or more computer programs, in conjunction with said computer processor, is/are further configured to generate said client communication interface for a conference session with a plurality of users by sending and receiving information from at least one of the following second components:
 i) audio/video ambience component that provides audio/video to said plurality of users, and   ii) a whiteboard component that provides a whiteboard function to said plurality of users.   
     
     
         16 . The system of  claim 14 , wherein said virtual and/or augmented reality client communication interface software comprises centrally located SaaS software. 
     
     
         17 . The system of  claim 16 , wherein said SaaS software is hosted on the internet. 
     
     
         18 . The system of  claim 14 , wherein said data component comprises a geo-positioning and mapping component. 
     
     
         19 . The system of  claim 18 , wherein said geo-positioning and mapping component is configured to collect geo-position data from one or more users. 
     
     
         20 . The system of  claim 14 , wherein said communication interface is in communication with an audio analysis component that analyzes incoming human speech audio data for: i) substantive content and/or 2) human emotion content.