Diagnostic service system and diagnostic method using network

Abstract

A diagnostic service system includes one or plurality of factory monitoring systems configured to perform monitoring of at least one machine; a service center management device that is connected with the one or plurality of factory monitoring systems via a network; one or plurality of service centers that are connected with the service center management device; and a plurality of service terminals connected with one service center or each of the plurality of service centers via a service control. The plurality of service terminals are used by each responder capable of fault diagnosis of the machine, and when fault of a machine occurs, one of the plurality of service terminals is selected via the service center management device and the one service center or plurality of service centers.

What is claimed is: 
     
         1 . A factory monitoring system connected to at least one machine and storing data from the machine, the factory monitoring system comprising:
 a data acquisition unit that acquires first data from the machine, the first data being data converted from a communication standard of the machine to a communication standard of the factory monitoring system;   a format converter that converts the first data acquired by the data acquisition unit to second data in a shared format, by standardizing the first data;   a storage unit that stores the second data;   a transmission unit for transmitting the second data to a host system via a network; and   a reception unit for receiving third data from the host system.   
     
     
         2 . The factory monitoring system according to  claim 1 , wherein the format converter converts first sensor data collected from a sensor arranged in the at least one machine to second sensor data in the shared format, the first sensor data being the first data and the second sensor data being the second data, and
 the transmission unit transmits the second sensor data to the host system.   
     
     
         3 . The factory monitoring system according to  claim 1 , further comprising:
 a data input unit; and   a storage unit that stores input data inputted by the data input unit,   wherein the transmission unit transmits the second data together with the input data, to the host system via the network.   
     
     
         4 . The factory monitoring system according to  claim 3 , wherein the data acquisition unit acquires, when predetermined data is inputted by the data input unit, first sensor data collected from a sensor arranged in the at least one machine, the first sensor data being the first data, and
 the transmission unit transmits second sensor data as the second data to the host system, the second sensor data being data in a shared format converted from the first sensor data.   
     
     
         5 . The factory monitoring system according to  claim 1 , wherein the communication standard is Ethernet. 
     
     
         6 . The factory monitoring system according to  claim 1 , being a fee-based membership system. 
     
     
         7 . The factory monitoring system according to  claim 1 , wherein the network is a security network. 
     
     
         8 . The factory monitoring system according to  claim 1 , wherein the host system is a knowledge system. 
     
     
         9 . The factory monitoring system according to  claim 1 , wherein the host system is a manual system. 
     
     
         10 . The factory monitoring system according to  claim 1 , wherein the host system includes a service system. 
     
     
         11 . The factory monitoring system according to  claim 1 , wherein the host system includes an SNS system. 
     
     
         12 . The factory monitoring system according to  claim 1 , wherein the host system includes a personnel dispatch system of a service center. 
     
     
         13 . The factory monitoring system according to  claim 1 , wherein the host system includes a component shipping system of a service center.