US2022060575A1PendingUtilityA1
Automated real-time call summarization
Est. expiryOct 25, 2039(~13.3 yrs left)· nominal 20-yr term from priority
Inventors:Umesh Sachdev
H04M 3/5183H04M 1/656H04M 2201/40H04M 1/72436H04M 2203/357
51
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Claims
Abstract
Method for real-time automated call summarization comprises determining an issue of a caller based on at least one of a call transcript, an extracted intent from the call transcript, or a slot of the intent. Based on the issue, a resolution is determined, and further an action item to implement the resolution is determined. The determined resolution and the action item are displayed in a graphical user interface (GUI).
Claims
exact text as granted — not AI-modified1 . A method for automated real-time call summarization, the method comprising: generating text corresponding to at least a portion of speech of a conversation between a first person and a second person on a call; identifying at least one parameter from the text; and sending the parameter and the text for display on a user device accessible to at least one of the first person or the second person, while the call is active.
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