Notification of event subsequent to communication failure with security system

Abstract

Methods and systems for monitoring a premises are described. A server external to the premises may be in communication with a system at the premises. The server may receive status data from the system from one or more interfaces. If a loss of communication occurs on one interface, then the status data may be received via a second interface. The server may determine timing information for status data received via the first interface and for status data received via the second interface. The server may send, based on the timing information, a message to a computing device indicating the loss of communication.

1 . A method comprising:
 determining, by a server device located external to a premises and based on analyzing one or more network connections associated with a premises device located at the premises, a change in a network status associated with the premises device;   determining, by the server device and based on the change in the network status, a delay window; and   sending, by the server device, to a computing device, and based on expiration of the delay window, a message indicative of a status of the premises.   
     
     
         2 . The method of  claim 1 , wherein analyzing the one or more network connections comprises determining one or more of a current communication mode associated with the premises device or a current communication channel associated with the premises device. 
     
     
         3 . The method of  claim 1 , wherein determining the change in the network status comprises determining one or more of: a loss of connection of at least a portion of the one or more network connections, an inability to communicate with the premises device, or a switch from communicating via one of the one or more network connections to another of the one or more network connections. 
     
     
         4 . The method of  claim 1 , wherein the change in the network status indicates a change from a primary communication channel to a secondary communication channel. 
     
     
         5 . The method of  claim 1 , wherein analyzing the one or more network connections comprises monitoring the one or more network connections based on a heartbeat signal associated with the one or more network connections. 
     
     
         6 . The method of  claim 1 , wherein determining the change in the network status comprises determining a loss in communication via at least a portion of the one or more network connections, and wherein the message indicates an alarm indicative of a smash and grab scenario. 
     
     
         7 . The method of  claim 1 , wherein the premises device comprises one or more of a security device, a gateway device, a touchscreen device, or an automation device. 
     
     
         8 . A device comprising:
 one or more processors; and   memory storing instructions that, when executed by the one or more processors, cause the device to:
 determine, external to a premises and based on analyzing one or more network connections associated with a premises device located at the premises, a change in a network status associated with the premises device; 
 determine, based on the change in the network status, a delay window; and 
 send, to a computing device and based on expiration of the delay window, a message indicative of a status of the premises. 
   
     
     
         9 . The device of  claim 8 , wherein the instructions that, when executed by the one or more processors, cause the device to analyze the one or more network connections comprises instructions that, when executed by the one or more processors, cause the device to determine one or more of a current communication mode associated with the premises device or a current communication channel associated with the premises device. 
     
     
         10 . The device of  claim 8 , wherein the instructions that, when executed by the one or more processors, cause the device to determine the change in the network status comprises instructions that, when executed by the one or more processors, cause the device to determine one or more of: a loss of connection of at least a portion of the one or more network connections, an inability to communicate with the premises device, or a switch from communicating via one of the one or more network connections to another of the one or more network connections. 
     
     
         11 . The device of  claim 8 , wherein the change in the network status indicates a change from a primary communication channel to a secondary communication channel. 
     
     
         12 . The device of  claim 8 , wherein the instructions that, when executed by the one or more processors, cause the device to analyze the one or more network connections comprises instructions that, when executed by the one or more processors, cause the device to monitor the one or more network connections based on a heartbeat signal associated with the one or more network connections. 
     
     
         13 . The device of  claim 8 , wherein the instructions that, when executed by the one or more processors, cause the device to determine the change in the network status comprises instructions that, when executed by the one or more processors, cause the device to determine a loss in communication via at least a portion of the one or more network connections, and wherein the message indicates an alarm indicative of a smash and grab scenario. 
     
     
         14 . The device of  claim 8 , wherein the premises device comprises one or more of a security device, a gateway device, a touchscreen device, or an automation device. 
     
     
         15 . A system comprising:
 a premises device located at a premises: and   a server device located external to the premises and configured to:
 determine, based on analyzing one or more network connections associated with the premises device, a change in a network status associated with the premises device; 
 determine, based on the change in the network status, a delay window; and 
 send, to a computing device and based on expiration of the delay window, a message indicative of a status of the premises. 
   
     
     
         16 . The system of  claim 15 , wherein the server device is configured to analyze the one or more network connections by determining one or more of a current communication mode associated with the premises device or a current communication channel associated with the premises device. 
     
     
         17 . The system of  claim 15 , wherein the server device is configured to determine the change in the network status by determining one or more of: a loss of connection of at least a portion of the one or more network connections, an inability to communicate with the premises device, or a switch from communicating via one of the one or more network connections to another of the one or more network connections. 
     
     
         18 . The system of  claim 15 , wherein the change in the network status indicates a change from a primary communication channel to a secondary communication channel. 
     
     
         19 . The system of  claim 15 , wherein the server device is configured to analyze the one or more network connections by monitoring the one or more network connections based on a heartbeat signal associated with the one or more network connections. 
     
     
         20 . The system of  claim 15 , wherein the server device is configured to determine the change in the network status by determining a loss in communication via at least a portion of the one or more network connections, and wherein the message indicates an alarm indicative of a smash and grab scenario. 
     
     
         21 . The system of  claim 15 , wherein the premises device comprises one or more of a security device, a gateway device, a touchscreen device, or an automation device. 
     
     
         22 . A non-transitory computer-readable medium storing computer-executable instructions that, when executed, cause:
 determining, by a server device located external to a premises and based on analyzing one or more network connections associated with a premises device located at the premises, a change in a network status associated with the premises device;   determining, by the server device and based on the change in the network status, a delay window; and   sending, by the server device, to a computing device, and based on expiration of the delay window, a message indicative of a status of the premises.   
     
     
         23 . The non-transitory computer-readable medium of  claim 22 , wherein analyzing the one or more network connections comprises determining one or more of a current communication mode associated with the premises device or a current communication channel associated with the premises device. 
     
     
         24 . The non-transitory computer-readable medium of  claim 22 , wherein determining the change in the network status comprises determining one or more of: a loss of connection of at least the portion of the one or more network connections, an inability to communicate with the premises device, or a switch from communicating via one of the one or more network connections to another of the one or more network connections. 
     
     
         25 . The non-transitory computer-readable medium of  claim 22 , wherein the change in the network status indicates a change from a primary communication channel to a secondary communication channel. 
     
     
         26 . The non-transitory computer-readable medium of  claim 22 , wherein analyzing the one or more network connections comprises monitoring the one or more network connections based on a heartbeat signal associated with the one or more network connections. 
     
     
         27 . The non-transitory computer-readable medium of  claim 22 , wherein determining the change in the network status comprises determining a loss in communication via at least a portion of the one or more network connections, and wherein the message indicates an alarm indicative of a smash and grab scenario. 
     
     
         28 . The non-transitory computer-readable medium of  claim 22 , wherein the premises device comprises one or more of a security device, a gateway device, a touchscreen device, or an automation device.