Frictionless and autonomous control processing

Abstract

Individuals are monitored for actions and behaviors of the individuals during performance of establishment processes through video feeds captured by cameras. Transaction information associated with transactions being processed by a transaction system of the establishment are monitored. The actions, behaviors, transaction information, and establishment processes are correlated to process controls of the establishment and logged in an audit log. Non-compliant actions, behaviors, or transaction information with respect to the process controls generate real-time alerts, real-time assistance for compliance by any offending individual, and/or remedial training for compliance of the offending individual.

1 . A method, comprising:
 identifying a transaction or a process that is initiated within an establishment;   obtaining a process control associated with the transaction or the process;   monitoring, through at least video feeds, performance of the transaction or the process in accordance with the process control;   logging performance data for the transaction or the process; and   sending a notification when at least a portion of the performance data violates the process control.   
     
     
         2 . The method of  claim 1  further comprising, maintaining metrics associated with the transaction or the process, the process control, and the performance data. 
     
     
         3 . The method of  claim 1 , wherein identifying further includes receiving an event from a terminal indicating that the transaction was initiated on the terminal, identifying a type of transaction from the event, and using the type of transaction to obtain the process control. 
     
     
         4 . The method of  claim 1 , wherein identifying further includes recognizing one or more actions of at least one individual from the video feeds that correlate to a process identifier for the process and using the process identifier to obtain the process control. 
     
     
         5 . The method of  claim 1 , wherein identifying further includes associating both the transaction and the process with the process control. 
     
     
         6 . The method of  claim 1 , wherein monitoring further includes identifying one or more individuals engaged in the transaction or the process from the video feeds. 
     
     
         7 . The method of  claim 6 , wherein identifying further includes tracking actions and behaviors of the one or more individuals from the video feeds. 
     
     
         8 . The method of  claim 7 , wherein tracking further includes identifying non-compliant actions based on the process control. 
     
     
         9 . The method of  claim 8 , wherein sending further includes sending the notification to an additional individual to assist the one or more individuals based on the non-compliant actions and the process control. 
     
     
         10 . The method of  claim 8 , wherein sending further includes sending a summary of the non-compliant actions and corresponding compliant actions for the transaction or the process to an offending individual associated with at least one of the one or more individuals that performed the non-compliant actions. 
     
     
         11 . The method of  claim 10 , wherein sending further includes sending the summary to a supervisor associated with the offending individual. 
     
     
         12 . The method of  claim 11 , wherein sending further includes scheduling the offending individual in a remediation training that provides training regarding the compliant actions for the transaction or the process. 
     
     
         13 . The method of  claim 12 , wherein scheduling further includes triggering an automated audit review of a process history associated with the offending individual. 
     
     
         14 . A method, comprising:
 receiving an event indicating that a transaction was initiated within an establishment;   obtaining a process control based on a type of the transaction identified with the event;   monitoring objects associated with the transaction from at least one video feed based on the process control and assigning object identifiers to the objects;   determining performance data for the transaction based on at least the monitoring; and   sending a notification when the performance data for the transaction violates a portion of the process control.   
     
     
         15 . The method of  claim 14 , wherein obtaining further includes obtaining the process control based on a recognized individual in the at least one video feed and based on the type of the transaction. 
     
     
         16 . The method of  claim 15 , wherein monitoring further includes monitoring actions and behaviors of the recognized individual from the at least one video feed during the transaction and assigning action identifiers for the actions and behavior identifiers for the behaviors. 
     
     
         17 . The method of  claim 16 , wherein determining further includes identifying a portion of the performance data as a non-conforming activity observed from the recognized individual in the at least one video feed based on at least one of the action identifiers or at least one of the behavior identifiers. 
     
     
         18 . The method of  claim 17 , wherein sending further includes sending the notification to a device operated by the recognized individual indicating the non-conforming activity to the recognized individual for the transaction. 
     
     
         19 . A system, comprising:
 a server comprising a processor and a non-transitory computer-readable storage medium;   the non-transitory computer-readable storage medium comprises executable instructions; and   the executable instructions executed by the processor from the non-transitory computer-readable storage medium causing the processor to perform operations, comprising:
 identifying a transaction within an establishment; 
 obtaining transaction information for the transaction from a transaction system of the establishment; 
 monitoring at least one individual associated with the transaction from a video feed; 
 assigning action identifiers for actions and behavior identifiers for behaviors of the at least one individual determined from the video feed; 
 obtaining a process control based on a transaction type associated with the transaction and based on the at least one individual; 
 determining when the transaction information, the action identifiers, and the behavior identifiers violate any portion of the process control; and 
 sending a notification for a violation of the process control based on the determining. 
   
     
     
         20 . The system of  claim 19 , the executable instructions executed by the processor from the non-transitory computer-readable storage medium further causing the processor to perform additional operations, comprising:
 generating a video clip from the video feed that correlates with the violation;   logging a link to the video clip, the transaction information, the action identifiers, and the behavior identifiers in an audit log.