Data driven remote support

Abstract

A non-transitory computer-readable medium includes computer-executable instructions that, when executed, cause one or more processors of a first electronic device to perform operations including sending a request for asset data associated with an asset and receiving a set of telemetry data, a set of operational data, a set of inventory data, and a set of customer data associated with the asset. In the embodiment, the method includes selecting an asset model from a set of asset models associated with the asset based on the set of telemetry data, the set of operational data, the set of inventory data, and the set of customer data, wherein each asset model of the set of asset models corresponds to a particular task performed by the asset and generating a mapping hierarchy based on the selected asset model, wherein the mapping hierarchy includes a representation of a plant layout associated with the asset.

1 . A non-transitory computer-readable medium comprising computer-executable instructions that, when executed, cause one or more processors of a first electronic device to:
 send a request for asset data associated with an asset of an industrial automation system;   receive a set of telemetry data, a set of operational data, a set of inventory data, and a set of customer data associated with the asset, wherein the set of operational data comprises one or more operational parameters associated with the asset, wherein the set of telemetry data comprises a set of metadata associated with a communication network communicatively coupled to the asset, wherein the set of inventory data comprises data indicative of one or more parts associated with the asset, and wherein the set of customer data comprises an industrial process associated with the asset;   select an asset model from a set of asset models associated with the asset based on the set of telemetry data, the set of operational data, the set of inventory data, and the set of customer data, wherein each asset model of the set of asset models corresponds to a particular task performed by the asset;   generating a mapping hierarchy based on the selected asset model, wherein the mapping hierarchy comprises a representation of a plant layout associated with the asset.   
     
     
         2 . The non-transitory computer-readable medium of  claim 1 , wherein the instructions, when executed, cause the one or more processors of the first electronic device to:
 generate asset application data, the asset application data comprising the set of telemetry data, the set of operational data, the set of inventory data, the set of customer data, and the asset model; and   publish the application asset data and the mapping hierarchy to a virtual ledger.   
     
     
         3 . The non-transitory computer-readable medium of  claim 2 , wherein the instructions, when executed, cause the one or more processors to update the application asset data based on the mapping hierarchy. 
     
     
         4 . The non-transitory computer-readable medium of  claim 1 , wherein each asset model of the set of asset models includes a set of baseline operational parameters. 
     
     
         5 . The non-transitory computer-readable medium of  claim 4 , wherein the instructions, when executed, cause the one or more processors to compare the set of operational data and the set of baseline operational parameters. 
     
     
         6 . The non-transitory computer-readable medium of  claim 1 , wherein the instructions, when executed, cause the one or more processors to compare the set of inventory data and an expected lifecycle of at least one of the one or more parts associated with the asset. 
     
     
         7 . The non-transitory computer-readable medium of  claim 1 , wherein the instructions, when executed, cause the one or more processors to determine a physical location of the asset based on the mapping hierarchy. 
     
     
         8 . The non-transitory computer-readable medium of  claim 1 , wherein the mapping hierarchy comprises one or more relationships between the asset and one or more other assets of the industrial automation system. 
     
     
         9 . The non-transitory computer-readable medium of  claim 1 , wherein the set of telemetry data comprises a data packet comprising one or more signatures embedded therein in a chronological order, wherein each signature of the one or more signatures comprises a time stamp indicative of a time at which the signature was embedded in the data packet. 
     
     
         10 . A non-transitory computer-readable medium comprising computer-executable instructions that, when executed, cause one or more processors of a first electronic device to:
 receive a service inquiry associated with at least one component of the plurality of components;   in response to receiving the service inquiry:
 retrieve a set of application asset data associated with the at least one component, wherein the application asset data is indicative of a task configured to be performed by the at least one component; 
 retrieve a mapping hierarchy based on the set of application asset data, wherein the mapping hierarchy comprises a representation of a plant layout associated with the at least one component; 
 send a request to confirm the mapping hierarchy; 
 receive a confirmation of the mapping hierarchy; 
 determine a trust factor associated with the mapping hierarchy based on the confirmation, wherein the trust factor is indicative of an accuracy of the mapping hierarchy; and 
 update the service inquiry based on the mapping hierarchy. 
   
     
     
         11 . The non-transitory computer-readable medium of  claim 10 , wherein the instructions, when executed, cause the one or more processors to:
 identify the at least one component associated with the service inquiry based on:
 operational data associated with the at least one component, wherein the operational data comprises one or more operational parameters associated with the at least one component; 
 telemetry data associated with the at least one component, wherein the telemetry data comprises a physical location of the at least one component; or 
 a combination thereof. 
   
     
     
         12 . The non-transitory computer-readable medium of  claim 10 , wherein the instructions, when executed, cause the one or more processors to generate the trust factor based on at least one of an identity of a user who provides the confirmation. 
     
     
         13 . The non-transitory computer-readable medium of  claim 10 , wherein the instructions, when executed, cause the one or more processors to determine the trust factor based on a comparison of a physical location of the at least one component and the mapping hierarchy. 
     
     
         14 . The non-transitory computer-readable medium of  claim 10 , wherein the instructions, when executed, cause the one or more processors to:
 compare the trust factor to a threshold trust factor; and   in response to the trust factor exceeding the threshold trust factor, update the service inquiry.   
     
     
         15 . The non-transitory computer-readable medium of  claim 10 , wherein the threshold trust factor is based on a type of the at least one component. 
     
     
         16 . A method, comprising:
 receiving, via one or more processors:
 a service inquiry indicative of an issue associated with a component of an industrial automation system; and 
 a set of application asset data associated with the component, wherein the application asset data is indicative of a task configured to be performed by the component; 
   determining, via the one or more processors, an operational history associated with the component based on the set of application asset data, wherein the operational history includes a set of maintenance or repair actions performed on the component;   comparing, via the one or more processors, the operational history associated with the component and an expected workflow, wherein the expected workflow includes a set of preventive maintenance actions expected to have been performed on the component;   determining, via the one or more processors, based on the comparison, a component status associated with the component, wherein the component status is indicative of an operational health of the component, wherein the operational health is indicative of a remaining lifecycle of the component; and   generating, via the one or more processors, a maintenance workflow based on the component status, wherein the maintenance workflow comprises a set of maintenance actions configured to be performed by the component to resolve the issue.   
     
     
         17 . The method of  claim 16 , comprising generating, via the one or more processors, a diagnostic report based on the component status, wherein the diagnostic report comprises a remaining lifecycle of the component. 
     
     
         18 . The method of  claim 16 , comprising sending, via the one or more processors, a notification indicative of the maintenance workflow to the component. 
     
     
         19 . The method of  claim 18 , wherein:
 the expected workflow is based on an operational duration associated with the component; and   the operational duration is total amount of time the component has been in operation.   
     
     
         20 . The method of  claim 16 , comprising transmitting, via the one or more processors, the maintenance workflow to the component.