Device management system, device management method, and recording medium

Abstract

A device management system includes a memory, and a processor coupled to the memory and configured to collect device information of an electronic device, determine whether a first error that is an error not resolvable by a user has occurred in the electronic device based on the device information, and send information relating to the first error to a notification destination associated with the first error in a case where the first error has occurred in the electronic device.

What is claimed is: 
     
         1 . A device management system comprising:
 a memory; and   a processor coupled to the memory and configured to   collect device information of an electronic device,   determine whether a first error that is an error not resolvable by a user has occurred in the electronic device based on the device information, and   send information relating to the first error to a notification destination associated with the first error in a case where the first error has occurred in the electronic device.   
     
     
         2 . The device management system according to  claim 1 , wherein the processor is configured to determine whether a second error that is an error resolvable by the user has occurred in the electronic device based on the device information, and
 send information relating to the second error to a notification destination associated with the user in a case where the second error has occurred in the electronic device.   
     
     
         3 . The device management system according to  claim 1 , wherein the processor is configured to send information relating to the first error to a notification destination associated with a supplier that supplies a consumable item, in a case where the first error has occurred in the electronic device and where the device information includes error information indicating that the first error is related to the consumable item. 
     
     
         4 . The device management system according to  claim 1 , wherein the processor is configured to manage inventory information of a consumable item of the electronic device, and
 determine that a second error that is an error resolvable by the user has occurred in the electronic device, in a case where the device information includes error information indicating that the second error is related to the consumable item and where the consumable item is in stock.   
     
     
         5 . The device management system according to  claim 1 , wherein the processor is configured to send information relating to the first error to a notification destination associated with a maintenance technician responsible for maintaining the electronic device, in a case where the first error has occurred in the electronic device and where the device information includes error information indicating that the first error is resolvable by the maintenance technician. 
     
     
         6 . The device management system according to  claim 1 , wherein the processor is configured to send information relating to the first error to a notification destination associated with an analyst who analyzes a failure of the electronic device, in a case where the first error has occurred in the electronic device and where the device information includes error information indicating that the first error is not related to a consumable item and is not resolvable by a maintenance technician responsible for maintaining the electronic device. 
     
     
         7 . The device management system according to  claim 6 , wherein the device information includes log information relating to the first error, and
 wherein the processor is configured to obtain, based on the log information, the notification destination associated with the analyst to which to send the information relating to the first error.   
     
     
         8 . A device management method performed by a computer, the method comprising:
 collecting device information of an electronic device,   determining whether a first error that is an error not resolvable by a user has occurred in the electronic device based on the device information, and   sending information relating to the first error to a notification destination associated with the first error in a case where the first error has occurred in the electronic device.   
     
     
         9 . A non-transitory recording medium storing a program for causing a computer to execute a process comprising:
 collecting device information of an electronic device,   determining whether a first error that is an error not resolvable by a user has occurred in the electronic device based on the device information, and   sending information relating to the first error to a notification destination associated with the first error in a case where the first error has occurred in the electronic device.