Recording medium recording support request program

Abstract

A recording medium records a management program allowing a computer to execute a process of: obtaining a support request for first software including first individual information identifying a first device used by a user and a product name of the first software implemented in the first device; and referring to a storage storing second individual information identifying a second device in which second software in a support contract for the user is implemented; and in a case where the second individual information coincident with the first individual information in the support request is not stored in the storage and a number of pieces of the second individual information in the storage is smaller than a number of pieces of support indicating a number of pieces of software supportable based on the support contract, storing the first individual information in the support request to the storage as the second individual information.

What is claimed is: 
     
         1 . A non-transitory computer-readable recording medium recording a support request program allowing a computer to execute a process of:
 receiving screen data which displays first object indicating a support contract in which a support application target is not yet determined and a second object indicating a first device which is used by a user from a management device which manages the support contract which is concluded with the user regarding software of a product name;   displaying a screen based on the screen data; and   transmitting, to the management device, a support request for first software, which is implemented in the first device, including first individual information for identifying the first device and a product name of the first software in response to an input which associates the first object with the second object.