Systems and methods for detection of toll-free routing interruptions and correction of same

Abstract

Systems and methods for determining if a service interruption is associated with a placed toll-free call and if so, routing future toll-free calls to an alternative carrier route to ensure that subsequently placed toll-free calls are connected with the toll-free subscriber.

What is claimed is: 
     
         1 . A system comprising:
 a processor; and   a memory device that stores a plurality of instructions that, when executed by the processor, cause the processor to:
 monitor for any predicted service interruptions associated with a primary carrier route of a toll-free telephone number, and 
 responsive to a determination of a predicted service interruption associated with the primary carrier route of the toll-free telephone number:
 determine an alternative carrier route of the toll-free telephone number, and 
 communicate data to a service management system database to replace the primary carrier route of the toll-free telephone number with the determined alternative carrier route of the toll-free telephone number for at least one call. 
 
   
     
     
         2 . The system of  claim 1 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an amount of data transmitted by a telecommunication carrier associated with the primary carrier route compared to an amount of data expected to be transmitted by the telecommunication carrier. 
     
     
         3 . The system of  claim 1 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an amount of data transmitted across a network component associated with the primary carrier route compared to an amount of data expected to be transmitted across the network component. 
     
     
         4 . The system of  claim 1 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an amount of data transmitted through a geographic region associated with the primary carrier route compared to an amount of data expected to be transmitted through the geographic region. 
     
     
         5 . The system of  claim 1 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an attribute of data transmitted along the primary carrier route compared to an expected attribute of data to be transmitted along the primary carrier route. 
     
     
         6 . The system of  claim 1 , wherein the memory device stores a plurality of further instructions that, when executed by the processor responsive to a determination that the predicted service interruption associated with the primary carrier route of the toll-free telephone number has been resolved, cause the processor to communicate data to the service management system database to replace the determined alternative carrier route of the toll-free telephone number with the primary carrier route of the toll-free telephone number. 
     
     
         7 . The system of  claim 1 , wherein the memory device stores a plurality of further instructions that, when executed by the processor responsive to the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number, cause the processor to determine the alternative carrier route of the toll-free telephone number based on at least one of: a static routing parameter associated with a call source element, a static routing parameter associated with a destination element, and a routing parameter associated with the predicted service interruption. 
     
     
         8 . A system comprising:
 a processor; and   a memory device that stores a plurality of instructions that, when executed by the processor, cause the processor to:
 monitor for any predicted service interruptions associated with a primary carrier route of a toll-free telephone number, and 
 responsive to a determination of a predicted service interruption associated with the primary carrier route of the toll-free telephone number, communicate notification data associated with the predicted service interruption to a telecommunication carrier. 
   
     
     
         9 . The system of  claim 8 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an amount of data transmitted by a telecommunication carrier associated with the primary carrier route compared to an amount of data expected to be transmitted by the telecommunication carrier. 
     
     
         10 . The system of  claim 8 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an amount of data transmitted across a network component associated with the primary carrier route compared to an amount of data expected to be transmitted across the network component. 
     
     
         11 . The system of  claim 8 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an amount of data transmitted through a geographic region associated with the primary carrier route compared to an amount of data expected to be transmitted through the geographic region. 
     
     
         12 . The system of  claim 8 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an attribute of data transmitted along the primary carrier route compared to an expected attribute of data to be transmitted along the primary carrier route. 
     
     
         13 . The system of  claim 8 , wherein the telecommunication carrier is associated with the primary carrier route of the toll-free telephone number. 
     
     
         14 . A method of operating a system, the method comprising:
 monitoring, by a processor, for any predicted service interruptions associated with a primary carrier route of a toll-free telephone number, and   responsive to a determination of a predicted service interruption associated with the primary carrier route of the toll-free telephone number:
 determining, by the processor, an alternative carrier route of the toll-free telephone number, and 
 communicating data to a service management system database to replace the primary carrier route of the toll-free telephone number with the determined alternative carrier route of the toll-free telephone number for at least one call. 
   
     
     
         15 . The method of  claim 14 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an amount of data transmitted by a telecommunication carrier associated with the primary carrier route compared to an amount of data expected to be transmitted by the telecommunication carrier. 
     
     
         16 . The method of  claim 14 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an amount of data transmitted across a network component associated with the primary carrier route compared to an amount of data expected to be transmitted across the network component. 
     
     
         17 . The method of  claim 14 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an amount of data transmitted through a geographic region associated with the primary carrier route compared to an amount of data expected to be transmitted through the geographic region. 
     
     
         18 . The method of  claim 14 , wherein the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number is based on an attribute of data transmitted along the primary carrier route compared to an expected attribute of data to be transmitted along the primary carrier route. 
     
     
         19 . The method of  claim 14 , further comprising, responsive to a determination that the predicted service interruption associated with the primary carrier route of the toll-free telephone number has been resolved, communicating data to the service management system database to replace the determined alternative carrier route of the toll-free telephone number with the primary carrier route of the toll-free telephone number. 
     
     
         20 . The method of  claim 14 , further comprising, responsive to the determination of the predicted service interruption associated with the primary carrier route of the toll-free telephone number, determining, by the processor, the alternative carrier route of the toll-free telephone number based on at least one of: a static routing parameter associated with a call source element, a static routing parameter associated with a destination element, and a routing parameter associated with the predicted service interruption.