Property archivist enabled customer service

Abstract

Methods, systems, and apparatuses may be used to create a property archivist that can enable automated customer service, in which an electronic inventory may be automatically generated and used to assist in resolving customer service needs. In an example, an apparatus may include a processor and a memory coupled with the processor that effectuates operations. The operations may include detecting a product; based on the detection, adding the product to a property archive, wherein the property archive comprises a profile for plurality of products at a location; obtaining an indication of a problem with the product; based on the detected problem, initiating a service request for the product; automatically diagnosing the problem to determine a resolution; and based on the determined resolution, automatically purchasing a part of the product and shipping the part for the product to a location of the product.

What is claimed: 
     
         1 . A device comprising:
 a processing system including a processor; and   a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations, the operations comprising:
 accessing a property archive for a plurality of products used by a user at a location of the user, the property archive storing respective profiles for respective products of the plurality of products, each respective profile storing usage information about usage of a respective product by the user over a time period and information about a current functional status of the respective product for current usage by the user; 
 detecting a product of the user at the location; 
 receiving an indication of a negative threshold alert status associated with the product, wherein the indication of a negative threshold alert status is based on the information about the current functional status of the respective product for current usage by the user; and 
 automatically determining a source of the negative threshold alert status with the product and a determined resolution of the negative threshold alert status with the product. 
   
     
     
         2 . The device of  claim 1 , wherein the operations further comprise:
 determining that a part of the product is faulty;   identifying replacement of the part of the product as the determined resolution; and   based on the determined resolution, initiate a purchase of a replacement part.   
     
     
         3 . The device of  claim 1 , wherein the receiving an indication of a negative threshold alert status comprises:
 accessing camera information of a camera at the location, wherein the camera information includes photos of the product; and   detecting an abnormality of the product by comparing a first photo of the product at a first period to a second photo of the product at a second period.   
     
     
         4 . The device of  claim 1 , wherein the detecting a product of the user at the location comprises:
 accessing camera information of a camera at the location, wherein the camera information includes at least one photo of the location; and   detecting the product at the location is based on object recognition of the product in the at least one photo of the location.   
     
     
         5 . The device of  claim 1 , wherein the receiving an indication of a negative threshold alert status comprises:
 accessing sensor information of a sensor at the location; and   identifying a motion of the product based on the sensor information; and   detecting an abnormality of the product based on the motion of the product.   
     
     
         6 . The device of  claim 1 , wherein the receiving an indication of a negative threshold alert status comprises:
 accessing sensor information of a sensor at the location;   identifying a noise of the product based on the sensor information; and   detecting an abnormality of the product based on the noise of the product.   
     
     
         7 . The device of  claim 1 , wherein the receiving an indication of a negative threshold alert status comprises:
 accessing sensor information of a sensor at the location, wherein the sensor information includes detected sounds at the location; and   identifying a spoken comment about the product based on the sensor information; and   detecting an abnormality of the product based on the spoken comment about the product.   
     
     
         8 . The device of  claim 1 , wherein the operations further comprise:
 auditing the property archive for a plurality of products used by a user at a location of the user to identify products for addition to or deletion from the property archive; and   deleting a profile of a selected product from the property archive, wherein the deleting is responsive to the auditing.   
     
     
         9 . The device of  claim 8 , wherein the operations further comprise:
 receiving an indication to initiate the auditing;   communicating a ping message to the plurality of products at the location of the user; and   presenting results of the auditing on a display device of the user.   
     
     
         10 . A non-transitory, machine-readable medium, comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations, the operations comprising:
 accessing a property archive for a plurality of products including the product used by a user at a location of the user, the property archive storing respective profiles for respective products of the plurality of products, each respective profile including usage information about usage of a respective product by the user over a time period and information about a functional status of the respective product for usage by the user;   detecting the product at the location;   obtaining an indication of a negative threshold alert status associated with the product, wherein the indication of a negative threshold alert status is based on the information about the functional status of the respective product for usage by the user;   automatically determining a source of the negative threshold alert status with the product; and   identifying a resolution of the negative threshold alert status with the product.   
     
     
         11 . The non-transitory, machine-readable medium of  claim 10 , wherein the operations further comprise:
 automatically adding a profile of the product to the property archive, wherein the automatically adding the profile is based on the resolution, shipping a part for the product to the location of the product.   
     
     
         12 . The non-transitory, machine-readable medium of  claim 11 , wherein the automatically adding the profile of the product to the property archive comprise:
 adding, to the property archive, information about past or present usage of the product and a current alert status for the product.   
     
     
         13 . The non-transitory, machine-readable medium of  claim 10 , wherein the obtaining an indication of the negative threshold alert status associated with the product comprises:
 accessing photos of the product from a camera at the location; and   identifying an abnormality of the product by comparing a first photo of the product at a first period to a second photo of the product at a second period.   
     
     
         14 . The non-transitory, machine-readable medium of  claim 10 , wherein the obtaining an indication of the negative threshold alert status associated with the product comprises:
 accessing sensor information of a sensor at the location, the sensor configured to detect motion;   identifying a motion of the product based on the sensor information; and   identifying an abnormality of the product based on the motion of the product.   
     
     
         15 . The non-transitory, machine-readable medium of  claim 10 , wherein the obtaining an indication of the negative threshold alert status associated with the product comprises:
 accessing sensor information of a sensor at the location, the sensor configured to detect sound at the location of the user;   identifying a noise of the product based on the sensor information; and   identifying an abnormality of the product based on the noise of the product.   
     
     
         16 . The non-transitory, machine-readable medium of  claim 10 , wherein the operations further comprise:
 receiving an indication to initiate an auditing of the property archive;   auditing the property archive to identify products for addition to or deletion from the property archive, wherein the auditing is responsive to receiving the indication; and   deleting a profile of a selected product from the property archive, wherein the deleting is responsive to the auditing.   
     
     
         17 . A method, comprising:
 accessing, by a processing system including a processor, a property archive for a plurality of products used by a user at a location of the user, the property archive storing respective profiles for respective products of the plurality of products, each respective profile storing usage information about usage of a respective product by the user over a time period and information about a current functional status of the respective product for current usage by the user;   detecting, by the processing system, a product of the user at the location;   obtaining, by the processing system, an indication of a negative threshold alert status associated with the product, wherein the indication of a negative threshold alert status is based on the information about the current functional status of the respective product for current usage by the user;   automatically identifying, by the processing system, a source of the negative threshold alert status with the product;   automatically identifying, by the processing system, a determined resolution of the negative threshold alert status with the product;   identifying, by the processing system, a replacement part of the product for repair of the product; and   based on the determined resolution, initiating, by the processing system, a purchase of a replacement part.   
     
     
         18 . The method of  claim 17 , comprising:
 based on the detecting of the product, automatically adding, by the processing system, a profile of the product to the property archive, including adding, to the property archive, information about past or present usage of the product and a current alert status for the product.   
     
     
         19 . The method of  claim 17 , comprising:
 auditing, by the processing system, the property archive for a plurality of products used by a user at a location of the user to identify products for addition to or deletion from the property archive; and   deleting, by the processing system, a profile of a selected product from the property archive, wherein the deleting is responsive to the auditing.   
     
     
         20 . The method of  claim 19 , comprising:
 receiving, by the processing system, an indication to initiate the auditing;   communicating, by the processing system, a message to the plurality of products at the location of the user; and   presenting, by the processing system, results of the auditing on a display device of the user.