US2023035981A1PendingUtilityA1

Intelligent detection of a user's state and automatically performing an operation based on the user's state

Assignee: AVAYA MAN LPPriority: Jul 28, 2021Filed: Jul 28, 2021Published: Feb 2, 2023
Est. expiryJul 28, 2041(~14.9 yrs left)· nominal 20-yr term from priority
G16H 30/40G16H 80/00G16H 40/67G16H 30/20G16H 50/70G16H 50/20G16H 40/63
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Claims

Abstract

Systems, methods, and software to provide intelligent detection of a user's state and automatically establishing a communication session based on the user's state. In one embodiment, one or more algorithms correlate user data and medical device data associated with a user to determine a state of the user. The system and method also determines an operation to perform based on the determined state of the user. The system and method further automatically initiates the determined operation.

Claims

exact text as granted — not AI-modified
What is claimed is: 
     
         1 . A device, the device comprising:
 a network interface to a network;   a storage component comprising a non-transitory storage device; and   a processor, comprising at least one microprocessor;   wherein machine-executable instructions, upon being accessed by the processor, cause the processor to:   receive user data associated with a user;   receive medical device data associated with the user;   correlate the user data and the medical device data to determine a state of the user;   determine an operation based on the determined state of the user; and   automatically initiate the determined operation.   
     
     
         2 . The device of  claim 1 , wherein the user data comprises at least one of: facial expression data, positioning data, movement data, and/or mood data. 
     
     
         3 . The device of  claim 2 , wherein the user data is received via a microphone and/or a camera of a user device associated with the user. 
     
     
         4 . The device of  claim 1 , wherein the medical device data comprises at least one of: heart rate, pulse rate, body temperature, respiratory rate, and/or blood pressure. 
     
     
         5 . The device of  claim 1 , wherein the operation comprises a text message to another user. 
     
     
         6 . The device of  claim 1 , wherein the operation comprises an audio call to another user. 
     
     
         7 . The device of  claim 1 , wherein the operation comprises a video call to another user. 
     
     
         8 . A method, the method comprising:
 receiving user data associated with a user;   receiving medical device data associated with the user;   correlating the user data and the medical device data to determine a state of the user;   determining an operation based on the determined state of the user; and   automatically initiating the determined operation.   
     
     
         9 . The method of  claim 8 , wherein the user data comprises at least one of: facial expression data, positioning data, movement data, and/or mood data. 
     
     
         10 . The method of  claim 9 , wherein the user data is received via a microphone and/or a camera of a user device associated with the user. 
     
     
         11 . The method of  claim 8 , wherein the medical device data comprises at least one of: heart rate, pulse rate, body temperature, respiratory rate, and blood pressure. 
     
     
         12 . The method of  claim 8 , wherein the operation comprises one of: a text message, an audio call, or a video call to another user. 
     
     
         13 . The method of  claim 8 , wherein the operation comprises dispatching emergency services to a location of the user. 
     
     
         14 . The method of  claim 8 , wherein the state of the user comprises one of: neutral, happy, or distressed. 
     
     
         15 . A non-transitory, computer-readable medium comprising a set of instructions stored therein which, when executed by a processor, causes the processor to:
 receive user data associated with a user;   receive medical device data associated with the user;   correlate the user data and the medical device data to determine a state of the user;   determine an operation based on the determined state of the user; and   automatically initiate the determined operation.   
     
     
         16 . The non-transitory, computer-readable medium of  claim 15 , wherein the user data comprises at least one of: facial expression data, positioning data, movement data, and/or mood data, and wherein the user data is received via a microphone and/or a camera of a user device associated with the user. 
     
     
         17 . The non-transitory, computer-readable medium of  claim 15 , wherein the medical device data comprises at least one of: heart rate, pulse rate, body temperature, respiratory rate, and blood pressure. 
     
     
         18 . The non-transitory, computer-readable medium of  claim 15 , wherein the operation comprises a text message to another user. 
     
     
         19 . The non-transitory, computer-readable medium of  claim 15 , wherein the operation comprises an audio call to another user. 
     
     
         20 . The non-transitory, computer-readable medium of  claim 15 , wherein the operation comprises dispatching emergency services to a location of the user.

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