Emergency data management and access system

Abstract

Described herein are systems, servers, devices, methods, and media for providing and managing access to emergency data. In some embodiments, a method for managing access to emergency data for emergency service providers by an emergency management system includes the steps of: determining a first set of data categories to be made accessible to an emergency service provider (ESP), wherein the first set of data categories is selected from a second set of data categories; detecting an emergency alert from an electronic device; associating the ESP with the emergency alert; gathering emergency data associated with the emergency alert available for the first set of data categories; and securely transmitting, to the ESP, the emergency data associated with the emergency alert available for the first set of data categories.

What is claimed is: 
     
         1 . A method for processing emergency data, the method comprising:
 providing, from an emergency management system (EMS) implemented on a cloud computing system, via a website, to an emergency service provider (ESP) console at an ESP, an enhanced data display to be displayed within a user interface of the ESP console;   determining, by the EMS, that the ESP has received data related to an emergency call received at a call-taking module executed on the ESP console, the data comprising an automatic location identification (ALI) location;   receiving, at the EMS, emergency data related to the emergency call received at the call-taking module executed on the ESP console, the emergency data comprising a device-based hybrid (DBH) location;   transmitting, from the EMS, via the enhanced data display, the emergency data comprising the DBH location to the ESP console; and   displaying, via the enhanced data display, within the user interface of the ESP console, the DBH location alongside the ALI location.   
     
     
         2 . The method of  claim 1 , wherein determining that the ESP has received the data related to the emergency call received at the call-taking module executed on the ESP console comprises:
 receiving, at the EMS, from the ESP, a user identifier associated with the emergency call.   
     
     
         3 . The method of  claim 1 , further comprising:
 receiving, at the EMS, updated emergency data related to the emergency call, the updated emergency data comprising an updated DBH location;   transmitting, from the EMS, via the enhanced data display, the updated emergency data comprising the updated DBH location to the ESP console; and   displaying, via the enhanced data display, within the user interface of the ESP console, the updated DBH location alongside the ALI location.   
     
     
         4 . The method of  claim 3 , further comprising:
 transmitting the updated emergency data comprising the updated DBH location to the ESP console without receiving an emergency data request from the ESP.   
     
     
         5 . The method of  claim 1 , wherein the DBH location is generated by a mobile phone that initiated the emergency call received at the call-taking module executed on the ESP console. 
     
     
         6 . The method of  claim 5 , wherein the EMS comprises:
 a location ingestion module, wherein the DBH location is received at the EMS via the location ingestion module, and wherein the location ingestion module is integrated into an operating system of the mobile phone that initiated the emergency call received at the call-taking module executed on the ESP console.   
     
     
         7 . The method of  claim 1 , wherein providing the enhanced data display to be displayed within the user interface of the ESP console comprises:
 providing the enhanced data display to be integrated into an emergency response application executed on the ESP console.   
     
     
         8 . The method of  claim 7 , further comprising:
 providing, by the EMS, via the website, the emergency response application to the ESP console.   
     
     
         9 . The method of  claim 7 , wherein the emergency response application is the call-taking module executed on the ESP console. 
     
     
         10 . The method of  claim 1 , wherein displaying the DBH location alongside the ALI location comprises:
 displaying the DBH location within a map provided by the enhanced data display.   
     
     
         11 . A system for processing emergency data, the system comprising a network server comprising one or more processors and an emergency management system (EMS) implemented on the network server and configured to:
 provide, via a website, to an emergency service provider (ESP) console at an ESP, an enhanced data display to be displayed within a user interface of the ESP console;   determine that the ESP has received data related to an emergency call received at a call-taking module executed on the ESP console, the data comprising an automatic location identification (ALI) location;   receive emergency data related to the emergency call received at the call-taking module executed on the ESP console, the emergency data comprising a device-based hybrid (DBH) location;   transmit, via the enhanced data display, the emergency data comprising the DBH location to the ESP console; and   displaying, via the enhanced data display, within the user interface of the ESP console, the DBH location alongside the ALI location.   
     
     
         12 . The system of  claim 11 , wherein the EMS is further configured to:
 determine that the ESP has received the data related to the emergency call received at the call-taking module executed on the ESP console by receiving, from the ESP, a user identifier associated with the emergency call.   
     
     
         13 . The system of  claim 11 , wherein the EMS is further configured to:
 subscribe the ESP to a user identifier associated with the emergency call received at the call-taking module executed on the ESP console;   receive updated emergency data associated with the user identifier, the updated emergency data comprising an updated DBH location; and   automatically push the updated emergency data comprising the updated DBH location to the ESP console for display within the enhanced data display.   
     
     
         14 . The system of  claim 13 , wherein the EMS is further configured to:
 subscribe the ESP to the user identifier in response to receiving an emergency data request comprising the user identifier from the ESP console.   
     
     
         15 . The system of  claim 11 , wherein the DBH location is generated by a mobile phone that initiated the emergency call received at the call-taking module executed on the ESP console. 
     
     
         16 . The system of  claim 15 , wherein the EMS comprises:
 a location ingestion module, wherein the DBH location is received at the EMS via the location ingestion module, and wherein the location ingestion module is integrated into an operating system of the mobile phone that initiated the emergency call received at the call-taking module executed on the ESP console.   
     
     
         17 . The system of  claim 11 , wherein the EMS is further configured to:
 provide the enhanced data display to be displayed within the user interface of the ESP console by providing the enhanced data display to be integrated into an emergency response application executed on the ESP console.   
     
     
         18 . The system of  claim 17 , wherein the EMS is further configured to:
 provide, via the website, the emergency response application to the ESP console.   
     
     
         19 . The system of  claim 17 , wherein the emergency response application is the call-taking module executed on the ESP console. 
     
     
         20 . The system of  claim 11 , wherein the EMS is further configured to:
 display the DBH location alongside the ALI location by displaying the DBH location within a map provided by the enhanced data display.