Operations Health Management

Abstract

Embodiments are directed towards identifying and decreasing operational pain and increasing system efficiency through health monitoring and management. This may be accomplished through measuring, monitoring, reducing meaningful incident behavior across an organization and using it to inform necessary changes in the organizational operations to improve efficiency, or the like. Ergonomic data or metrics collected by a resource management engine may be used to intelligently inform management decisions to increase human well-being across the organization's workforce to optimize overall system performance. Accordingly, resource management engines may identify areas in organizations that need improvement or repair. In some embodiments, resource management engines may be arranged to participate in a continuous feedback loop that may provide continuous overall system optimization.

What is claimed as new and desired to be protected by Letters Patent of the United States is: 
     
         1 . A method for managing operations over a network using one or more network computers that include one or more processors that perform actions, comprising:
 instantiating one or more resource management engines to perform actions, including:
 employing a plurality of notification events to determine one or more interrupt events, wherein the one or more interrupt events require one or more responders to suspend a current activity to timely determine one or more responses to the one or more interrupt events; 
 determining one or more sub-scores in real time based on one or more metrics being provided as input to one or more provided sub-score models, wherein the one or more metrics are associated with the one or more interrupt events; and 
 providing an operations score that is associated with a probability of an occurrence of one or more adverse outcomes based on the one or more sub-scores being provided as input to an operations model; and 
   instantiating an analysis engine to perform actions, including:
 comparing the operations score to one or more other operations scores, wherein the comparison of operations scores reduces an amount of computing resources required to predict in real time the one or more adverse outcomes; and 
 updating one or more coefficients of the one or more sub-score models when a result of the comparison exceeds a threshold; and 
 recommending one or more actions to decrease the probability of the occurrence of the one or more adverse outcomes based on the comparison, wherein the one or more actions are provided in a report to a user.