System and method for monitoring operations and detecting failures of networked devices

Abstract

A system and method for monitoring operations and detecting failures of a plurality of connected devices installed on a premises determines the correct vendor for failure resolution and provides the vendor with a secure and limited mechanism to access assigned devices remotely for servicing. The system limits vendor access to only devices configured on a respective virtual network provisioned in a container provided on a network monitoring device.

1 . A method for monitoring operations and detecting failures of devices connected on a local area network comprising
 discovering a plurality of devices connected to the local area network;   selecting a subset of the discovered devices for monitoring;   creating a container environment within a monitoring device connected to the local area network, wherein the container environment is provisioned with a virtual network limited to the selected subset of the discovered devices;   regularly monitoring status of the selected subset of the discovered devices on the local area network;   providing reporting to the container environment regarding the status of the selected subset of the discovered devices in the virtual network; and   providing access to the container environment to a remote computing device external to the local area network for communication with the selected subset of the discovered devices by the remote computing device, whereby access by the remote computing device to the local area network is limited to the selected subset of the discovered devices provisioned on the virtual network in the container environment.