Systems and methods to facilitate resolution of work items in a fraud resolution workflow

Abstract

Systems and methods are provided for facilitating resolution of work items within a fraud resolution workflow. Exemplary implementations may: manage fraud workflow information, the fraud workflow information specifying a queue of work items, individual work items representing individual fraud resolution tasks associated with individual content creators of a membership platform flagged for fraud, individual work items being associated with work items records; effectuate presentation of a user interface for displaying individual work item pages through which the users access the individual work items for resolution, wherein the user interface facilitates access to individual ones of the work item records of the individual work items associated with the individual work item pages; and/or perform other operations.

What is claimed is: 
     
         1 . A system configured to characterize use of a user interface through which work items are accessed, the system comprising:
 one or more physical processors configured by machine-readable instructions to:
 effectuate presentation of a user interface on a computing platform associated with a fraud review agent, the user interface being configured to display a work item page, the work item page being associated with a work item record, the work item record describing a fraud resolution task associated with a user of an online platform flagged for fraud; 
 monitor input into the user interface by the fraud review agent to determine a number of times the fraud review agent places a restriction on the user that limits future flagging of the user for the fraud; 
 compare the number of times the fraud review agent places the restriction on the user to a set of thresholds to determine whether the restriction is being overused or underused by the fraud review agent, such that when the number of times the fraud review agent places the restriction on the user exceeds an overuse threshold, a determination of overuse is made, and when the number of times the fraud review agent places the restriction on the user falls below an underuse threshold, a determination of underuse is made; and 
 in response to determining the overuse or the underuse of the restriction by the fraud review agent, generate a notification and distribute the notification to the computing platform of the fraud review agent and/or one or more other computing platforms, the notification including an indication that the restriction is being overused or underused by the fraud review agent. 
   
     
     
         2 . The system of  claim 1 , wherein the one or more physical processors are configured by the machine-readable instructions to:
 manage fraud workflow information, the fraud workflow information defining a queue of fraud resolution tasks.   
     
     
         3 . The system of  claim 2 , wherein the queue of fraud resolution tasks is accessible to the fraud review agent and one or more other fraud review agents. 
     
     
         4 . The system of  claim 1 , wherein the restriction defines which information in the work item record will not cause the user to be flagged for the fraud in the future. 
     
     
         5 . The system of  claim 4 , wherein the restriction includes restriction criteria dictating a length of time the information is allowed to be in the work item record and not cause the user to be flagged for the fraud. 
     
     
         6 . The system of  claim 4 , wherein the restriction includes restriction criteria dictating a quantity of occurrences of presence of the information in the work item record that is allowed until the user is flagged for the fraud. 
     
     
         7 . The system of  claim 1 , wherein the work item record is associated with a creator page record, a creator profile record, a subscriber record, a fraud activity record, and a system record. 
     
     
         8 . The system of  claim 7 , wherein the user interface includes user interface elements configured to facilitate individualized access to individual ones of the creator page record, the creator profile record, the subscriber record, the fraud activity record, and the system record. 
     
     
         9 . The system of  claim 8 , wherein:
 the creator page record includes page information defining a creator page of user;   the creator profile record includes creator profile information, the creator profile information including values of creator attributes, the creator attributes characterizing aspects of the user and/or content created by the user and offered through the online platform;   the subscriber record includes subscriber information, the subscriber information including values of subscriber attributes, the subscriber attributes characterizing aspects of subscribers to the user through the online platform;   the fraud activity record includes activity information characterizing user activity with, or relating to, the creator page of the user; and/or   the system record includes system log information characterizing execution of software providing the online platform.   
     
     
         10 . The system of  claim 1 , wherein the user interface displays a user-specific queue of work items specifically associated with the fraud review agent. 
     
     
         11 . A method to characterize use of a user interface through which work items are accessed, the method being implemented in a computer system comprising non-transitory electronic storage storing machine-readable instructions, and one or more physical processors, the method comprising:
 effectuating presentation of a user interface on a computing platform associated with a fraud review agent, the user interface being configured to display a work item page, the work item page being associated with a work item record, the work item record describing a fraud resolution task associated with a user of an online platform flagged for fraud;   monitoring input into the user interface by the fraud review agent to determine a number of times the fraud review agent places a restriction on the user that limits future flagging of the user for the fraud;   comparing the number of times the fraud review agent places the restriction on the user to a set of thresholds to determine whether the restriction is being overused or underused by the fraud review agent, such that when the number of times the fraud review agent places the restriction on the user exceeds an overuse threshold, a determination of overuse is made, and when the number of times the fraud review agent places the restriction on the user falls below an underuse threshold, a determination of underuse is made; and   in response to determining the overuse or the underuse of the restriction by the fraud review agent, generating a notification and distributing the notification to the computing platform of the fraud review agent and/or one or more other computing platforms, the notification including an indication that the restriction is being overused or underused by the fraud review agent.   
     
     
         12 . The method of  claim 11 , further comprising:
 managing fraud workflow information, the fraud workflow information defining a queue of fraud resolution tasks.   
     
     
         13 . The method of  claim 12 , wherein the queue of fraud resolution tasks is accessible to the fraud review agent and one or more other fraud review agents. 
     
     
         14 . The method of  claim 11 , wherein the restriction defines which information in the work item record will not cause the user to be flagged for the fraud in the future. 
     
     
         15 . The method of  claim 14 , wherein the restriction includes restriction criteria dictating a length of time the information is allowed to be in the work item record and not cause the user to be flagged for the fraud. 
     
     
         16 . The method of  claim 14 , wherein the restriction includes restriction criteria dictating a quantity of occurrences of presence of the information in the work item record that is allowed until the user is flagged for the fraud. 
     
     
         17 . The method of  claim 11 , wherein the work item record is associated with a creator page record, a creator profile record, a subscriber record, a fraud activity record, and a system record. 
     
     
         18 . The method of  claim 17 , wherein the user interface includes user interface elements configured to facilitate individualized access to individual ones of the creator page record, the creator profile record, the subscriber record, the fraud activity record, and the system record. 
     
     
         19 . The method of  claim 18 , wherein:
 the creator page record includes page information defining a creator page of user;   the creator profile record includes creator profile information, the creator profile information including values of creator attributes, the creator attributes characterizing aspects of the user and/or content created by the user and offered through the online platform;   the subscriber record includes subscriber information, the subscriber information including values of subscriber attributes, the subscriber attributes characterizing aspects of subscribers to the user through the online platform;   the fraud activity record includes activity information characterizing user activity with, or relating to, the creator page of the user; and/or   the system record includes system log information characterizing execution of software providing the online platform.   
     
     
         20 . The method of  claim 11 , wherein the user interface displays a user-specific queue of work items specifically associated with the fraud review agent.