Emergency communication flow management and notification system

Abstract

Described herein are systems, devices, methods, and media for connecting a user for providing emergency assistance based on emergency alerts from triggering devices such as voice or sound triggered emergency alerts. In some cases, the location of the emergency is provided.

What is claimed is: 
     
         1 . A method for providing notification of an emergency, the method comprising:
 receiving an emergency location generated by a triggering device;   retrieving a plurality of geofences associated with a respective plurality of building assets managed by a commercial service provider (CSP);   determining that the emergency location is within a geofence associated with a building asset managed by the CSP; and   in response to determining that the emergency location is within the geofence associated with the building asset managed by the CSP, executing a notification procedure associated with the CSP to notify the CSP of an emergency occurring at the building asset.   
     
     
         2 . The method of  claim 1 , wherein receiving an emergency location generated by a triggering device, comprises:
 receiving device-based hybrid location generated by a mobile phone where the mobile phone is the triggering device.   
     
     
         3 . The method of  claim 1 , further comprising:
 receiving an emergency alert generated by the triggering device.   
     
     
         4 . The method of  claim 3 , further comprising:
 receiving the emergency alert generated by the triggering device comprising sensor data gathered by the triggering device.   
     
     
         5 . The method of  claim 1 , wherein determining that the emergency location is within a geofence associated with a building asset managed by the CSP comprises:
 receiving communication from the CSP regarding at least one state of a physical asset managed by the CSP.   
     
     
         6 . The method of  claim 1 , further comprising:
 identifying the notification procedure associated with the CSP from a notification procedure database comprising a plurality of notification procedures associated with a respective plurality of CSPs.   
     
     
         7 . The method of  claim 3 , further comprising:
 receiving the emergency alert generated by the triggering device, comprising the emergency location.   
     
     
         8 . The method of  claim 1 , wherein determining that the emergency location is within a geofence associated with a building asset managed by the CSP comprises:
 receiving communication from a connected smart building, where the connected smart building is the building asset, comprising control information for remote access and control of the connected smart building.   
     
     
         9 . The method of  claim 8 , further comprising:
 providing, to an emergency service provider (ESP), a graphical user interface (GUI) through an emergency response application, the GUI operative to remotely access and control the connected smart building.   
     
     
         10 . The method of  claim 9 , further comprising:
 receiving the emergency location from the ESP, wherein the emergency location is associated with an emergency call received by the ESP.   
     
     
         11 . An emergency management system (EMS) comprising:
 a non-volatile, non-transitory memory;   a network component; and   at least one processor, operatively coupled to the non-volatile, non-transitory memory and to the network component, the at least one processor operative to:   receive an emergency location generated by a triggering device;   retrieve a plurality of geofences associated with a respective plurality of building assets managed by a respective plurality of CSPs;   determine that the emergency location is within a geofence associated with a building asset managed by a CSP from the plurality of CSPs; and   in response to determining that the emergency location is within the geofence associated with the building asset managed by the CSP, executing a notification procedure associated with the CSP to notify the CSP of an emergency occurring at the building asset.   
     
     
         12 . The system of  claim 11 , wherein the notification procedure comprises contact information for an organizational contact associated with the CSP. 
     
     
         13 . The system of  claim 11 , wherein the notification procedure specifies one or more recipients to be notified. 
     
     
         14 . The system of  claim 13 , wherein the notification procedure defines a pathway of execution based at least in part on input received from the one or more recipients. 
     
     
         15 . The system of  claim 11 , wherein the at least one processor is further operative to:
 receive a user identifier associated with the emergency location; and   execute the notification procedure associated with the CSP by transmitting a notification message to the CSP comprising the user identifier.   
     
     
         16 . The system of  claim 11 , wherein the at least one processor is further operative to:
 identify the notification procedure associated with the CSP from a notification procedure database comprising a plurality of notification procedures associated with the plurality of CSPs.   
     
     
         17 . The system of  claim 11 , wherein the at least one processor is further operative to:
 receive communication from the CSP regarding at least one state of a physical asset managed by the CSP.   
     
     
         18 . The system of  claim 11 , wherein the at least one processor is further operative to:
 receive device-based hybrid location generated by a mobile phone where the mobile phone is the triggering device.   
     
     
         19 . The system of  claim 11 , wherein the at least one processor is further operative to:
 receive an emergency alert generated by the triggering device comprising the emergency location.   
     
     
         20 . The system of  claim 11 , wherein the at least one processor is further operative to:
 receive communication from a connected smart building, where the connected smart building is the building asset, comprising control information for remote access and control of the connected smart building.