Monitoring support system and information processing method

Abstract

According to an embodiment, a monitoring support system determines whether or not a specified product accepted by a registration terminal is a predetermined product that needs to be checked. The monitoring support system acquires, where the specified product is the predetermined product that needs to be checked, an image taken by a camera from the camera at predetermined timing relative to timing at which the product that needs to be checked was registered as the transaction product by the registration terminal.

What is claimed is: 
     
         1 . A monitoring support system, comprising:
 a registration terminal that accepts specification of a product by a customer's operation and registers the specified product as a transaction product;   a camera that images an inside of the container that houses the product that is registered by the registration terminal;   a management terminal that displays the image taken by the camera; and   a processor configured to
 determine whether or not the specified product accepted by the registration terminal is a predetermined product that needs to be checked; 
 acquire, where the specified product is the predetermined product that needs to be checked, the image taken by the camera at predetermined timing relative to timing at which the product that needs to be checked was registered as the transaction product by the registration terminal, and 
 display the acquired image on the management terminal. 
   
     
     
         2 . The monitoring support system according to  claim 1 , wherein
 the management terminal includes a touch panel that displays an instant checking window, the instant checking window being a window for displaying the acquired image and a character string for specifying whether or not the product that needs to be checked is appropriately added to the container, and   the processor is further configured to receive, from the management terminal, a result of specification of whether or not the product that needs to be checked is appropriately added to the container.   
     
     
         3 . The monitoring support system according to  claim 1 , wherein
 the processor is further configured to detect addition of a product to the container.   
     
     
         4 . The monitoring support system according to  claim 3 , wherein
 the processor is further configured to acquire an image taken by the camera at timing at which the addition of a product to the container was first detected after timing at which the product that needs to be checked was registered as the transaction product.   
     
     
         5 . The monitoring support system according to  claim 1 , wherein
 the registration terminal includes a touch panel that displays a rechecking window in accordance with an instruction from the processor, the rechecking window displaying a text message for informing a sales clerk of a store of checking of whether or not the product that needs to be checked is appropriately added to the container and a button for specifying that the product that needs to be checked is appropriately added to the container.   
     
     
         6 . The monitoring support system according to  claim 5 , wherein
 the management terminal includes a touch panel that displays an instant checking window, the instant checking window being a window for displaying the acquired image and a character string for specifying whether or not the product that needs to be checked is appropriately added to the container, and   the processor is further configured to
 receive, from the management terminal, a result of specification of whether or not the product that needs to be checked is appropriately added to the container, and 
 display, where a result of specification that the product that needs to be checked is appropriately added to the container is not received from the management terminal, the rechecking window on the registration terminal. 
   
     
     
         7 . The monitoring support system according to  claim 5 , wherein
 the registration terminal includes a touch panel that displays a registration screen for registering the specified product as the transaction product, the registration screen displaying a button for specifying payment of the registered transaction product, and   the processor is further configured to display, where the registration terminal accepts specification of payment of the transaction product, the rechecking window on the registration terminal.   
     
     
         8 . The monitoring support system according to  claim 7 , wherein
 the processor is further configured to refrain from the payment until the registration terminal accepts specification that the product that needs to be checked is appropriately added to the container.   
     
     
         9 . The monitoring support system according to  claim 7 , wherein
 the touch panel of the registration terminal displays a checking informing window, the checking informing window being a window for informing a customer of that checking by a sales clerk is necessary, and   the processor is further configured to
 display, where the registration terminal accepts specification of payment of the transaction product, the checking informing window on the registration terminal, and 
 display the rechecking window on the registration terminal after displaying the checking informing window on the registration terminal. 
   
     
     
         10 . An information processing method for a monitoring support system including a registration terminal that accepts specification of a product by a customer's operation and registers the specified product as a transaction product, a camera that images an inside of the container that houses the product that is registered by the registration terminal, and a management terminal that displays the image taken by the camera, comprising:
 determining whether or not the specified product accepted by the registration terminal is a predetermined product that needs to be checked;   acquiring, where the specified product is the predetermined product that needs to be checked, the image taken by the camera at predetermined timing relative to timing at which the product that needs to be checked was registered as the transaction product by the registration terminal; and   displaying the acquired image on the management terminal.