Methods and systems for managing telecommunications

Abstract

Methods and systems for call processing are described. In an illustrative embodiment, a call processing system answers a call from a caller intended for a first party and records a message from the caller. The call processing system stores call information and the caller message. Some or all of the caller message is transmitted in substantially real time to a terminal associated with the first party. Further, at least a portion of the caller message is converted to text, which is transmitted to a terminal associated with the first party and is stored for later access. The first party can then submit a search query with respect to the stored information. When a search query is received from the first party, the system searches a data store to determine if there is matching call and provides the first party with information related to a matching call.

1. A method of processing a call comprising:
 receiving at a call processing system a first call from a caller intended for a first person; 
 recording a voice communication from the caller; 
 determining if at least a portion of the caller's voice communication is to be converted into text by querying a caller contact database associated with the first person; 
 converting at least a portion of the caller's voice communication into text at least partly in response to determining that at least a portion of the caller's voice communication is to be converted into text; 
 transmitting a call notification regarding the first call to a terminal associated with the first person; 
 enabling the first person to search the voice communication text for one or more search terms specified by the first person; 
 providing the first person with the search results: 
 wherein the search results include at least a portion of the text of the voice communication; 
 enabling the first person to position a cursor within the text included in the search results to indicate where playback of the voice communication is to be performed; and 
 playing the original voice communication associated with the voice communication text at a point corresponding to the cursor position in the text 
 enabling the first person to edit the text and/or call signaling information. 
 
     
     
       2. The method as defined in  claim 1 , the method further comprising:
 receiving call signaling information associated with the first call; 
 storing at least a portion of the call signaling information associated with the first call; 
 responding to a first search request by providing at least a portion of the call signaling information associated with the first call. 
 
     
     
       3. The method as defined in  claim 1 , the method further comprising enabling the first person to assign and/or edit a name in a contact record associated with the caller. 
     
     
       4. The method as defined in  claim 1 , wherein the conversion of the voice communication to text is performed by an electronic system, a human transcriber, or a combination of the electronic system and the human transcriber. 
     
     
       5. The method as defined in  claim 1 , wherein the call signaling information includes caller name. 
     
     
       6. A system, including at least one processing device, configured to perform operations comprising:
 receiving at a call processing system a first call from a caller intended for a first person; 
 recording a voice communication from the caller; 
 determining if at least a portion of the caller's voice communication is to be converted into text by querying a caller contact database associated with the first person; 
 converting at least a portion of the caller's voice communication into text at least partly in response to determining that at least a portion of the caller's voice communication is to be converted into text; 
 transmitting a call notification regarding the first call to a terminal associated with the first person; 
 enabling the first person to search the voice communication text for one or more search terms specified by the first person; 
 providing the first person with the search results: 
 wherein the search results include at least a portion of the text of the voice communication; 
 enabling the first person to position a cursor within the text included in the search results to indicate where playback of the voice communication is to be performed; and 
 playing the original voice communication associated with the voice communication text at a point corresponding to the cursor position in the text. 
 
     
     
       7. The system as defined in  claim 6 , the operations further comprising:
 receiving call signaling information associated with the first call; 
 storing at least a portion of the call signaling information associated with the first call; 
 responding to a first search request by providing at least a portion of the call signaling information associated with the first call. 
 
     
     
       8. The system as defined in  claim 6 , the operations further comprising enabling the first person to assign and/or edit a name in a contact record associated with the caller. 
     
     
       9. The system as defined in  claim 6 , wherein the conversion of the voice communication to text is performed by an electronic system, a human transcriber, or a combination of the electronic system and the human transcriber. 
     
     
       10. The system as defined in  claim 6 , wherein the call signaling information includes caller name. 
     
     
       11. A system comprising:
 at least one computing device; 
 program instructions stored in non-transitory memory when executed by the at least one computing device, are configured to cause the system to perform the operations comprising:
 receiving a first call from a caller intended for a first person; 
 recording a voice communication from the caller; 
 determining if at least a portion of the caller's voice communication is to be converted into text by querying a caller contact database associated with the first person; 
 converting at least a portion of the caller's voice communication into text at least partly in response to determining that at least a portion of the caller's voice communication is to be converted into text; 
 transmitting a call notification regarding the first call to a terminal associated with the first person; 
 enabling the first person to search the voice communication text for one or more search terms specified by the first person; 
 providing the first person with the search results: 
 wherein the search results include at least a portion of the text of the voice communication; 
 enabling the first person to position a cursor within the text included in the search results to indicate where playback of the voice communication is to be performed; and 
 playing the original voice communication associated with the voice communication text at a point corresponding to the cursor position in the text enabling the first person to edit the text and/or call signaling information. 
 
 
     
     
       12. The system as defined in  claim 11 , the operations further comprising:
 receiving call signaling information associated with the first call; 
 storing at least a portion of the call signaling information associated with the first call; 
 responding to a first search request by providing at least a portion of the call signaling information associated with the first call. 
 
     
     
       13. The system as defined in  claim 11 , the operations further comprising: enabling the first person to assign and/or edit a name in a contact record associated with the caller. 
     
     
       14. The system as defined in  claim 11 , wherein the conversion of the voice communication to text is performed by at least one computing device, a human transcriber, or a combination of the at least one computing device and the human transcriber. 
     
     
       15. The system as defined in  claim 11 , wherein the call signaling information includes caller name.