Method and apparatus for managing call information

Abstract

A method and apparatus for managing call information is provided. The method includes: receiving reception notification data from a server that indicates call information is received, receiving the call information from the server according to the reception notification data in response to an input of a manager and displaying the call information and an initial process state of the call information on a screen of the display.

What is claimed is: 
     
       1. A method for a receiver managing call information, the method performed by the receiver and comprising:
 receiving reception notification data from a server that indicates call information is received from a call terminal; 
 receiving the call information and a process state of the call information from the server when a request of a manager is received corresponding to the reception notification data;
 displaying the received call information and a process state, wherein the received call information includes identification information of a managed person who owns the call terminal and location information of the call terminal, the received process state indicates a pre-process state, an under-process state or a process-completed state, the process state is initially the pre-process state and the received call information indicates occurrence of an emergency situation related to the identified managed person; 
 changing the displayed initial pre-process state to the under-process state based on a first input of the manager, and the first input of the manager indicates an availability to respond to the call during the emergency situation; 
 changing the under-process state to the process-completed state based on a second input of the manager on a displayed menu after the displayed pre-process state is changed to the under-process state; and 
 entering a process result of the call information regarding the displayed process-completed state by the manager. 
 
 
     
     
       2. The method of  claim 1 , further comprising:
 transmitting state change request data to the server to request changing the process state; and 
 transmitting the changed process state to other receivers. 
 
     
     
       3. The method of  claim 1 , further comprising:
 receiving a selection input of the manager selection on a second displayed help menu after the process state is changed to the second under-process state; and 
 transmitting help request call information to the server to request transmission of the help request call information to other receivers. 
 
     
     
       4. The method of  claim 1 , further comprising
 changing the second under-process state to the process-completed state based on a selection of the manager on a second displayed second menu after the displayed process state is changed to the under-second process state. 
 
     
     
       5. The method of  claim 1 , wherein changing the second under-process state to the third process-completed state comprises
 transmitting process result data of status data related to the call information to the server. 
 
     
     
       6. The method of  claim 1 , further comprising displaying a plurality of call information previously received by the server and a process state of each of the previously received plurality of call information based on an input of the manager. 
     
     
       7. A method for a server managing call information, the method comprising:
 receiving call information from a call terminal; 
 transmitting reception notification data to a plurality of receivers that indicates the call information is received; 
 transmitting the call information and a process state of the call information to a first receiver of the plurality of receivers in response to a request from the first receiver, the transmitted call information including identification information of a managed person who owns the call terminal and location information of the call terminal and the transmitted process state indicating a pre-process state, an under-process state or a process-completed state, wherein the transmitted process state is initially the pre-process state; 
 changing the transmitted pre-process state to the under-process state in response to first state change request data received from the first receiver; 
 changing the transmitted under-process state to the process-completed state when second state change request data is received from the first receiver after the transmitted pre-process state is changed to the under-process state; and 
 transmitting the call information, the changed process state and a process result of the call information to a second receiver of the plurality of receivers, 
 wherein the transmitted call information indicates occurrence of an emergency situation related to the identified managed person. 
 
     
     
       8. The method of  claim 7 , wherein transmitting the call information and related changed process state information comprises transmitting identification information of the user a manager using the first receiver to the second receiver. 
     
     
       9. The method of  claim 7 , wherein changing the process state to the third process-completed state comprises storing process result data related to the received call information. 
     
     
       10. The method of  claim 7 , further comprising: receiving help request information from the first receiver after the process state is
 changed to the second under-process state; and 
 transmitting reception notification data to the plurality of receivers to indicate receipt of the help request information. 
 
     
     
       11. The method of  claim 7 , further comprising:
 receiving a call information inquiry request from one of the plurality of receivers; and 
 transmitting a plurality of previously received call information and status information related to each of the plurality of call information to the one of the plurality of receivers. 
 
     
     
       12. The method of  claim 7 , further comprising:
 receiving data from each of the plurality of receivers indicating that the call information cannot be processed; and 
 re-transmitting the reception notification data to the plurality of receivers. 
 
     
     
       13. A non-transitory computer-readable recording medium having recorded thereon a program for executing the method of  claim 1 . 
     
     
       14. A non-transitory computer-readable recording medium having recorded thereon a program for executing the method of  claim 7 . 
     
     
       15. A receiver for managing call information, the receiver comprising:
 a communication unit configured to transmit and receive information; 
 a display configured to display information; and 
 a processor configured to: 
 control the communication unit to receive reception notification data from a server that indicates call information is received from a call terminal; 
 control the communication unit to receive the call information and a process state of the call information from the server when a request of a manager is received corresponding to the reception notification data; 
 control the display to display the received call information and process state, wherein the received call information includes identification information of a managed person who owns the call terminal and location information of the call terminal, the received process state indicates a pre-process state, an under-process state or a process-completed state, the process state is initially the pre-process state; and the received call information indicates occurrence of an emergency situation related to the identified managed person; 
 control the display to change the displayed initial pre-process state to the under-process state based on a first input of the manager, and the first input of the manager indicates an availability to respond to the call during the emergency situation; 
 control the display to change the under-process state to the process-completed state based on a second input of the manager on a displayed menu after the displayed pre-process state is changed to the under-process state; and 
 control the displayed menu to enter a process result of the call information regarding the displayed process-completed state by the manager. 
 
     
     
       16. A server for managing call information, the server comprising:
 a communication unit configured to transmit and receive information; and a 
 processor configured to control the communication unit to:
 receive call information from a call terminal; 
 transmit reception notification data to a plurality of receivers that indicates the call information is received; 
 transmit the call information and a process state of the call information to a first receiver of the plurality of receivers in response to a request from the first receiver, the transmitted call information including identification information of a managed person who owns the call terminal and location information of the call terminal, and the transmitted process state indicating a pre-process state, an under-process state or a process-completed state, wherein the transmitted process state is initially the pre-process state; 
 change the transmitted pre-process state to the under-process state in response to first state change request data received from the first receiver; 
 change the transmitted under-process state to the process-completed state when second state change request data is received from the first receiver after the transmitted pre-process state is changed to the under-process state; and 
 transmit the call information, the changed process state and a process result of the call information to a second receiver of the plurality of receivers, wherein the transmitted call information indicates occurrence of an emergency situation related to the identified managed person.