Assignee
TALKDESK INC
US·41 granted patents·130 pending applications·135 citations·filing 2019–2025
Top patents by PatentIndex Score
171 records- 0194US10827069B1Computerized system for geographically splitting traffic for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Granted Nov 3, 2020·15 cites·20 claims
- 0293US10827071B1System and method for SMS and email enabled automated agent assistance within a cloud-based contact centerTALKDESK INC·Filed 2019·Granted Nov 3, 2020·39 cites·20 claims
- 0391US10929796B1Scheduling agents using skill group weightsTALKDESK INC·Filed 2019·Granted Feb 23, 2021·6 cites·20 claims
- 0491US10812655B1Methods and systems for seamless outbound cold calls using virtual agentsTALKDESK INC·Filed 2019·Granted Oct 20, 2020·15 cites·20 claims
- 0588US10812658B1Systems and methods for optimizing performance metrics for contact centersTALKDESK INC·Filed 2019·Granted Oct 20, 2020·8 cites·20 claims
- 0686US10827062B1Context data display for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Granted Nov 3, 2020·7 cites·20 claims
- 0785US11019209B2System for accessing an active call bar for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Granted May 25, 2021·4 cites·16 claims
- 0885US10944870B1Customer experience options in a graphically interactive voice response systemTALKDESK INC·Filed 2019·Granted Mar 9, 2021·6 cites·18 claims
- 0984US11943391B1Method and apparatus for routing communications within a contact centerTALKDESK INC·Filed 2022·Granted Mar 26, 2024·3 cites·22 claims
- 1084US10931824B1Scheduling agents using skill group weightsTALKDESK INC·Filed 2019·Granted Feb 23, 2021·2 cites·20 claims
- 1182US11736616B1Method and apparatus for automatically taking action based on the content of call center communicationsTALKDESK INC·Filed 2022·Granted Aug 22, 2023·5 cites·8 claims
- 1281US11706339B2System and method for communication analysis for use with agent assist within a cloud-based contact centerTALKDESK INC·Filed 2019·Granted Jul 18, 2023·2 cites·18 claims
- 1380US11201964B2Monitoring and listening tools across omni-channel inputs in a graphically interactive voice response systemTALKDESK INC·Filed 2021·Granted Dec 14, 2021·1 cites·21 claims
- 1480US10824979B1Systems and methods for optimizing performance metrics for contact centersTALKDESK INC·Filed 2019·Granted Nov 3, 2020·3 cites·20 claims
- 1579US11783246B2Systems and methods for workforce management system deploymentTALKDESK INC·Filed 2019·Granted Oct 10, 2023·1 cites·17 claims
- 1678US10897538B1Artificial intelligence for a graphically interactive voice response systemTALKDESK INC·Filed 2019·Granted Jan 19, 2021·2 cites·20 claims
- 1777US11971908B2Method and apparatus for detecting anomalies in communication dataTALKDESK INC·Filed 2022·Granted Apr 30, 2024·3 cites·10 claims
- 1877US11328205B2Generating featureless service provider matchesTALKDESK INC·Filed 2019·Granted May 10, 2022·2 cites·20 claims
- 1975US11146681B2Systems and methods for scheduling deferred queuesTALKDESK INC·Filed 2020·Granted Oct 12, 2021·2 cites·26 claims
- 2075US10827070B1Systems and methods for optimizing performance metrics for contact centersTALKDESK INC·Filed 2019·Granted Nov 3, 2020·2 cites·20 claims
- 2173US2025217745A1Systems and methods for recommending rules for routing callsTALKDESK INC·Filed 2025·Application pending·0 cites
- 2272US11012567B2System of graphical programming for an interactive voice response systemTALKDESK INC·Filed 2019·Granted May 18, 2021·1 cites·20 claims
- 2370US2021158243A1Systems and methods for automating workforce management systemsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2470US2021158266A1Systems and methods for automating workforce management systemsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2570US2021158267A1Systems and methods for automating workforce management systemsTALKDESK INC·Filed 2019·Application pending·0 cites
- 2669US12271848B2Systems and methods for recommending rules for routing callsTALKDESK INC·Filed 2019·Granted Apr 8, 2025·1 cites·17 claims
- 2769US10812659B1Optimized dynamic number insertion (DNI)TALKDESK INC·Filed 2019·Granted Oct 20, 2020·1 cites·21 claims
- 2868US2023029707A1System and method for automated agent assistance within a cloud-based contact centerTALKDESK INC·Filed 2022·Application pending·0 cites
- 2967US11157856B2Systems and methods for quality management system deploymentTALKDESK INC·Filed 2019·Granted Oct 26, 2021·0 cites·17 claims
- 3066US11076049B2Systems and methods for routing communications to agents based on attributesTALKDESK INC·Filed 2019·Granted Jul 27, 2021·1 cites·30 claims
- 3165US12395588B2Method and apparatus for creating a database of contact center response recordsTALKDESK INC·Filed 2023·Granted Aug 19, 2025·1 cites·10 claims
- 3265US10931823B1Scheduling agents using skill group weightsTALKDESK INC·Filed 2019·Granted Feb 23, 2021·0 cites·20 claims
- 3365US10931826B1Scheduling agents using skill group weightsTALKDESK INC·Filed 2019·Granted Feb 23, 2021·0 cites·20 claims
- 3465US10929795B1Scheduling agents using skill group weightsTALKDESK INC·Filed 2019·Granted Feb 23, 2021·0 cites·20 claims
- 3565US2021127006A1Systems and methods for quality management system deploymentTALKDESK INC·Filed 2019·Application pending·0 cites
- 3665US2021127007A1Systems and methods for quality management system deploymentTALKDESK INC·Filed 2019·Application pending·0 cites
- 3765US2021127005A1Systems and methods for quality management system deploymentTALKDESK INC·Filed 2019·Application pending·0 cites
- 3864US11736615B2Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call centerTALKDESK INC·Filed 2021·Granted Aug 22, 2023·1 cites·21 claims
- 3961US2021136234A1Optimized dynamic number insertion (dni)TALKDESK INC·Filed 2020·Application pending·0 cites
- 4061US2021127011A1Systems and methods for recomending rules for routing callsTALKDESK INC·Filed 2019·Application pending·0 cites
- 4161US2021125118A1Systems and methods for recomending rules for routing callsTALKDESK INC·Filed 2019·Application pending·0 cites
- 4260US2021004816A1Generating predictions for electronic communications by determining problem features based on contextual information associated with service systemsTALKDESK INC·Filed 2019·Application pending·0 cites
- 4360US2021004815A1Generating predictions for electronic communications by determining problem features based on contextual information associated with service systemsTALKDESK INC·Filed 2019·Application pending·0 cites
- 4459US10785374B1Optimized dynamic number insertion (DNI)TALKDESK INC·Filed 2019·Granted Sep 22, 2020·0 cites·20 claims
- 4558US2021081968A1Systems and methods for predicting and resolving surge periodsTALKDESK INC·Filed 2019·Application pending·0 cites
- 4658US2021006655A1Contact-center mobile virtual network operatorTALKDESK INC·Filed 2019·Application pending·0 cites
- 4758US2021081970A1Systems and methods for predicting and resolving surge periodsTALKDESK INC·Filed 2019·Application pending·0 cites
- 4858US2021081969A1Systems and methods for predicting and resolving surge periodsTALKDESK INC·Filed 2019·Application pending·0 cites
- 4958US2021006656A1Contact-center mobile virtual network operatorTALKDESK INC·Filed 2019·Application pending·0 cites
- 5058US2021006654A1Method for contact-center mobile virtual network operationTALKDESK INC·Filed 2019·Application pending·0 cites
Showing the top 50 of 171 patent records by PatentIndex Score.
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