Inventor
DUNCAN DANIEL N
US16 patents
⚠️ This page may combine multiple inventors who share the name “DUNCAN DANIEL N”. Patents are grouped by organization below to help distinguish them — per-person disambiguation is on the roadmap.
AUSTIN LOGISTICS INC
10 patentsUS6956941B1Oct 18, 2005
Method and system for scheduling inbound inquiries
AUSTIN LOGISTICS INC300 citations97
US6859529B2Feb 22, 2005
Method and system for self-service scheduling of inbound inquiries
AUSTIN LOGISTICS INC431 citations97
US7142662B2Nov 28, 2006
Method and system for distributing outbound telephone calls
AUSTIN LOGISTICS INC46 citations95
US7103173B2Sep 5, 2006
System and method for preemptive goals based routing of contact records
AUSTIN LOGISTICS INC36 citations92
US7054434B2May 30, 2006
System and method for common account based routing of contact records
AUSTIN LOGISTICS INC37 citations92
US7715546B2May 11, 2010
System and method for updating contact records
AUSTIN LOGISTICS INC30 citations90
US5802161ASep 1, 1998
Method and system for optimized scheduling
AUSTIN LOGISTICS INC65 citations90
US7502460B2Mar 10, 2009
Method and system for distributing outbound telephone calls
AUSTIN LOGISTICS INC17 citations83
US7239692B2Jul 3, 2007
Method and system for distributing outbound telephone calls
AUSTIN LOGISTICS INC8 citations73
US7158629B2Jan 2, 2007
System and method for preemptive goals based routing of contact records
AUSTIN LOGISTICS INC8 citations73
NOBLE SYSTEMS CORP
5 patentsUSRE46467EJul 4, 2017
Method and system for distributing outbound telephone calls
NOBLE SYSTEMS CORP4 citations81
US9894205B1Feb 13, 2018
Measuring contact center agent effectiveness using a predictive model
NOBLE SYSTEMS CORP16 citations79
USRE46478EJul 11, 2017
System and method for preemptive goals based routing of contact records
NOBLE SYSTEMS CORP2 citations70
USRE44979EJul 1, 2014
System and method for common account based routing of contact records
NOBLE SYSTEMS CORP3 citations59
USRE46420EMay 30, 2017
Method and system for distributing outbound telephone calls
NOBLE SYSTEMS CORP0 citations49