Inventor · disambiguated record
Nick Mclean
Also filed as: MCLEAN NICK
5 granted patents·2 pending applications·156 citations·filing 2006–2008
84Inventor score
Technology areasG06Q
Top patents by PatentIndex Score
7 records- 0193US8108237B2Systems for integrating contact center monitoring, training and schedulingBOURNE JOHN·Filed 2006·Granted Jan 31, 2012·77 cites·2 claims
- 0287US8117064B2Systems and methods for workforce optimization and analyticsBOURNE JOHN·Filed 2006·Granted Feb 14, 2012·25 cites·3 claims
- 0385US8112298B2Systems and methods for workforce optimizationBOURNE JOHN·Filed 2006·Granted Feb 7, 2012·13 cites·14 claims
- 0484US8112306B2System and method for facilitating triggers and workflows in workforce optimizationLYERLY THOMAS·Filed 2006·Granted Feb 7, 2012·26 cites·12 claims
- 0584US7792278B2Integration of contact center surveysVERINT AMERICAS INC·Filed 2006·Granted Sep 7, 2010·15 cites·23 claims
- 0660US2008181389A1Systems and methods for workforce optimization and integrationBOURNE JOHN·Filed 2008·Application pending·0 cites
- 0755US2007198325A1System and method for facilitating triggers and workflows in workforce optimizationLYERLY THOMAS·Filed 2006·Application pending·0 cites
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