Inventor · disambiguated record
Keith R. Mcfarlane
Also filed as: MCFARLANE KEITH · MCFARLANE KEITH R · MCFARLANE KEITH ROBERT
6 granted patents·1,221 citations·filing 1999–2013
90Inventor score
Top patents by PatentIndex Score
6 records- 0198US6704410B1System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applicationsAVAYA INC·Filed 2000·Granted Mar 9, 2004·370 cites·17 claims
- 0298US6453038B1System for integrating agent database access skills in call center agent assignment applicationsAVAYA TECHNOLOGY CORP·Filed 2000·Granted Sep 17, 2002·348 cites·15 claims
- 0396US6690788B1Integrated work management engine for customer care in a communication systemAVAYA INC·Filed 2000·Granted Feb 10, 2004·258 cites·24 claims
- 0490US6766014B2Customer service by batchAVAYA TECHNOLOGY CORP·Filed 2001·Granted Jul 20, 2004·69 cites·20 claims
- 0581US8929536B2Multi-channel pivotingLIVEOPS INC·Filed 2013·Granted Jan 6, 2015·8 cites·15 claims
- 0669US6463346B1Workflow-scheduling optimization driven by target completion timeAVAYA TECHNOLOGY CORP·Filed 1999·Granted Oct 8, 2002·168 cites·15 claims
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