Inventor · disambiguated record
Emir Munoz
Also filed as: MUNOZ EMIR · MUÑOZ EMIR
5 granted patents·2 pending applications·5 citations·filing 2019–2024
66Inventor score
Top patents by PatentIndex Score
7 records- 0181US11778099B2Systems and methods relating to predictive routing and occupancy balancingGENESYS CLOUD SERVICES INC·Filed 2022·Granted Oct 3, 2023·3 cites·17 claims
- 0265US11568305B2System and method for customer journey event representation learning and outcome prediction using neural sequence modelsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Jan 31, 2023·2 cites·14 claims
- 0359US12499872B2Generating data features from speech and sentiment analytics for enhanced predictive routingGENESYS CLOUD SERVICES INC·Filed 2023·Granted Dec 16, 2025·0 cites·20 claims
- 0459US2025126208A1Technologies for adaptive predictive routing in contact center systemsGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 0553US12225159B2Technologies for adaptive predictive routing in contact center systemsGENESYS CLOUD SERVICES INC·Filed 2023·Granted Feb 11, 2025·0 cites·8 claims
- 0651US2025200098A1Systems and methods relating to mining conversation flowsGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 0742US12425519B2Systems and methods for relative gain in predictive routingGENESYS CLOUD SERVICES INC·Filed 2023·Granted Sep 23, 2025·0 cites·16 claims
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