Inventor · disambiguated record
Andrea Friio
Also filed as: FRIIO ANDREA
7 granted patents·20 citations·filing 2015–2021
77Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC4GENESYS CLOUD SERVICES INC2ANGEL COM INCORPORATED1
Top patents by PatentIndex Score
7 records- 0193US11363141B2Systems and methods relating to asynchronous resolution of customer requests in contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2021·Granted Jun 14, 2022·12 cites·20 claims
- 0278US9467563B1Visual interactive voice response systemANGEL COM INCORPORATED·Filed 2015·Granted Oct 11, 2016·4 cites·20 claims
- 0376US11200485B2Contact center system and method for advanced outbound communications to a contact groupGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Dec 14, 2021·4 cites·17 claims
- 0451US12482003B2Systems and methods relating to managing customer wait times in contact centersGENESYS CLOUD SERVICES INC·Filed 2021·Granted Nov 25, 2025·0 cites·14 claims
- 0546US10270908B2Visual interactive voice response systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Apr 23, 2019·0 cites·20 claims
- 0641US11763318B2Systems and methods relating to providing chat services to customersGENESYS CLOUD SERVICES INC·Filed 2021·Granted Sep 19, 2023·0 cites·16 claims
- 0727US10554595B2Contact center system and method for advanced outbound communications to a contact groupGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Feb 4, 2020·0 cites·17 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →