Inventor · disambiguated record
Cliff Bell
Also filed as: BELL CLIFF · BELL CLIFF W
18 granted patents·7 pending applications·72 citations·filing 2014–2024
92Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC15GENESYS CLOUD SERVICES INC9GENESYS TELECOMM LAB INC1
Top patents by PatentIndex Score
25 records- 0194US11893904B2Utilizing conversational artificial intelligence to train agentsGENESYS CLOUD SERVICES INC·Filed 2021·Granted Feb 6, 2024·3 cites·14 claims
- 0294US10645225B1Systems and methods relating to chat interfacesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted May 5, 2020·21 cites·20 claims
- 0390US12095949B2Real-time agent assistGENESYS CLOUD SERVICES INC·Filed 2021·Granted Sep 17, 2024·2 cites·10 claims
- 0490US9961076B2System and method for identity authenticationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 1, 2018·12 cites·17 claims
- 0589US11063943B2System and method for re-authentication of asynchronous messagingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jul 13, 2021·8 cites·30 claims
- 0689US9723145B2System and method for analysis and correlation of scoring and customer satisfactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 1, 2017·7 cites·22 claims
- 0785US10277478B2Connected machine initiated serviceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Apr 30, 2019·5 cites·16 claims
- 0884US10152727B2System and method for marketing attribution in an enterpriseGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 11, 2018·3 cites·18 claims
- 0978US11461667B2System and method for controlled knowledge system managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Oct 4, 2022·3 cites·6 claims
- 1077US10313341B2System and method for identity authenticationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jun 4, 2019·3 cites·20 claims
- 1177US9491294B2System and method for marketing attribution in an enterpriseGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Nov 8, 2016·2 cites·20 claims
- 1275US9888122B2System and method for dynamic call diversionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 6, 2018·2 cites·14 claims
- 1365US12418615B2Technologies for contact center agent incentivization via automated gamificationGENESYS CLOUD SERVICES INC·Filed 2023·Granted Sep 16, 2025·0 cites·20 claims
- 1464US2025285048A1Modeling agent work attributes for improved agent scheduling in a contact centerGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 1562US2025148386A1Automated incentivizer for contact center agents using variable points valuationGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 1662US2025148385A1Automated incentivizing tool for contact center agentsGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 1760US12346852B2Technologies for facilitating near real-time communication between a user device and a back-office deviceGENESYS CLOUD SERVICES INC·Filed 2022·Granted Jul 1, 2025·0 cites·18 claims
- 1860US2024428154A1Technologies for cloud-based analysis and optimization of in-person attendant interactionsGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 1959US2016180381A1System and method for impression purchase based on skilled agentGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 2057US9864952B2Controlled question and answer knowledge system management confirming customer does not want to terminate/cancel service/relationshipGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Jan 9, 2018·1 cites·18 claims
- 2154US10812347B2Connected machine initiated serviceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Oct 20, 2020·0 cites·12 claims
- 2254US10171672B2System and method for dynamic call diversionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jan 1, 2019·0 cites·14 claims
- 2349US2020294101A1System and method for predictive routing to personalized botsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Application pending·0 cites
- 2449US2022366427A1Systems and methods relating to artificial intelligence long-tail growth through gig customer service leverageGENESYS CLOUD SERVICES INC·Filed 2022·Application pending·0 cites
- 2537US10673954B2Digital service interfaceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jun 2, 2020·0 cites·18 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →