Inventor · disambiguated record
Craig Shambaugh
Also filed as: SHAMBAUGH CRAIG · SHAMBAUGH CRAIG R
26 granted patents·7 pending applications·1,328 citations·filing 1999–2004
97Inventor score
Files withROCKWELL ELECTRONIC COMMERCE21ROCKWELL ELECTRONICS COMMERCE2ASPECT SOFTWARE INC1BAKER DANIEL1POWER MARK J1
Top patents by PatentIndex Score
33 records- 0198US7184540B2Personality based matching of callers to agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Feb 27, 2007·306 cites·44 claims
- 0297US6970821B1Method of creating scripts by translating agent/customer conversationsROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Nov 29, 2005·288 cites·26 claims
- 0395US6598021B1Method of modifying speech to provide a user selectable dialectFiled 2000·Granted Jul 22, 2003·202 cites·17 claims
- 0494US6771746B2Method and apparatus for agent optimization using speech synthesis and recognitionROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Aug 3, 2004·69 cites·16 claims
- 0592US6959080B2Method selecting actions or phases for an agent by analyzing conversation content and emotional inflectionROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Oct 25, 2005·82 cites·27 claims
- 0685US7003462B2Voice filter for normalizing an agent's emotional responseROCKWELL ELECTRONIC COMMERCE·Filed 2004·Granted Feb 21, 2006·33 cites·33 claims
- 0783US7369653B2Method of delivering enterprise data through a call centerROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted May 6, 2008·38 cites·36 claims
- 0882US7058578B2Media translator for transaction processing systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jun 6, 2006·24 cites·20 claims
- 0981US7197132B2Adaptive transaction guidanceROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 27, 2007·29 cites·23 claims
- 1080US7206400B2Method and system for data field reuseROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Apr 17, 2007·25 cites·39 claims
- 1180US6308154B1Method of natural language communication using a mark-up languageROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Oct 23, 2001·35 cites·39 claims
- 1278US7151826B2Third party coaching for agents in a communication systemROCKWELL ELECTRONICS COMMERCE·Filed 2002·Granted Dec 19, 2006·26 cites·31 claims
- 1378US7085719B1Voice filter for normalizing an agents response by altering emotional and word contentROCKWELL ELECTRONICS COMMERCE·Filed 2000·Granted Aug 1, 2006·29 cites·37 claims
- 1476US7492888B2Method and apparatus for assigning priorities by applying dynamically-changeable business rulesPOWER MARK J·Filed 2002·Granted Feb 17, 2009·25 cites·35 claims
- 1573US6870926B2Method of optimizing call center resources based upon statisticsROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Mar 22, 2005·18 cites·29 claims
- 1672US7460659B2Best practices learning for agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Dec 2, 2008·14 cites·23 claims
- 1772US6931119B2Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding applicationROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Aug 16, 2005·17 cites·37 claims
- 1871US6961419B2Contact center data integration with enterprise applicationsROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Nov 1, 2005·13 cites·28 claims
- 1971US6804668B1Natural language agent for monitoring a threaded discussionROCKWELL ELECTRONIC COMMERCE·Filed 2000·Granted Oct 12, 2004·18 cites·31 claims
- 2065US6885744B2Method of providing background and video patternsROCKWELL ELECTRONIC COMMERCE·Filed 2001·Granted Apr 26, 2005·7 cites·42 claims
- 2161US8416943B2System and method for distributing customer contactsBAKER DANIEL·Filed 2001·Granted Apr 9, 2013·5 cites·31 claims
- 2258US2004103038A1Virtual reality enabled transaction processing systemFiled 2002·Application pending·0 cites
- 2356US6868153B2Customer touch-point scoring systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 15, 2005·2 cites·40 claims
- 2454US7363588B2GUI for organizational environmentROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Apr 22, 2008·5 cites·24 claims
- 2554US2003097339A1Method and apparatus for sharing customer dataFiled 2001·Application pending·0 cites
- 2649US7917623B2Method of allocating data communication sessions based upon user informationASPECT SOFTWARE INC·Filed 2002·Granted Mar 29, 2011·3 cites·36 claims
- 2748US6816733B1Tracking agent call processing locations in connection with an automatic call distribution systemROCKWELL ELECTRONIC COMMERCE·Filed 1999·Granted Nov 9, 2004·15 cites·41 claims
- 2847US2005047394A1Automatic contact navigation systemFiled 2003·Application pending·0 cites
- 2946US7324640B2Transaction outcome state mappingROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jan 29, 2008·0 cites·40 claims
- 3046US2004098274A1System and method for predicting customer contact outcomesFiled 2002·Application pending·0 cites
- 3146US2004042611A1Method and apparatus for inquiry resolution in a transaction processing systemFiled 2002·Application pending·0 cites
- 3246US2003191632A1Utilization of agent idle time in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Application pending·0 cites
- 3343US2004203629A1Intelligent interactive voice response unitFiled 2002·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →