Inventor · disambiguated record
Craig A. Webster
Also filed as: WEBSTER CRAIG A
54 granted patents·1 pending application·627 citations·filing 2003–2019
98Inventor score
Files withWEST CORP44OPEN INVENTION NETWORK LLC3WEBSTER CRAIG A3ALORICA BUSINESS SOLUTIONS LLC2BOUTCHER JAMES K2
Top patents by PatentIndex Score
55 records- 0199US7961866B1Method and computer readable medium for geographic agent routingWEST CORP·Filed 2006·Granted Jun 14, 2011·223 cites·8 claims
- 0297US9420103B1Customer service call processing and support agent access applicationWEST CORP·Filed 2013·Granted Aug 16, 2016·41 cites·18 claims
- 0395US9319522B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2014·Granted Apr 19, 2016·23 cites·17 claims
- 0495US9319524B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2014·Granted Apr 19, 2016·23 cites·17 claims
- 0593US9674344B1Instant support agent call setup and call connection applicationWEST CORP·Filed 2013·Granted Jun 6, 2017·13 cites·15 claims
- 0693US8009822B1System for geographic agent routingWEST CORP·Filed 2006·Granted Aug 30, 2011·22 cites·32 claims
- 0793US7474634B1System, methods, and computer-readable media for expedited access to conference callsWEST CORP·Filed 2004·Granted Jan 6, 2009·48 cites·58 claims
- 0892US10708434B1Enhanced conference access and controlWEST CORP·Filed 2017·Granted Jul 7, 2020·11 cites·20 claims
- 0992US8005075B1Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched networkWEST CORP·Filed 2009·Granted Aug 23, 2011·13 cites·20 claims
- 1092US7617280B1Methods for admitting conference call hosts and participants into conference callsWEST CORP·Filed 2004·Granted Nov 10, 2009·44 cites·28 claims
- 1191US10115130B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2017·Granted Oct 30, 2018·6 cites·20 claims
- 1291US9807240B1Customer service call processing and support agent access applicationWEST CORP·Filed 2016·Granted Oct 31, 2017·7 cites·20 claims
- 1391US9479644B1Customer service call processing and support agent access applicationWEST CORP·Filed 2013·Granted Oct 25, 2016·9 cites·17 claims
- 1489US10347369B1Patient tracking and dynamic updating of patient profileWEST CORP·Filed 2014·Granted Jul 9, 2019·21 cites·20 claims
- 1589US8923489B1Applying user preferences, behavioral patterns and environmental factors to an automated customer support applicationWEST CORP·Filed 2013·Granted Dec 30, 2014·11 cites·20 claims
- 1688US10389881B1Multimode service communication configurationWEST CORP·Filed 2017·Granted Aug 20, 2019·9 cites·17 claims
- 1787US10694036B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2019·Granted Jun 23, 2020·4 cites·20 claims
- 1886US10362171B1Multimode service communication configurationWEST CORP·Filed 2017·Granted Jul 23, 2019·8 cites·20 claims
- 1986US10218847B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2017·Granted Feb 26, 2019·4 cites·20 claims
- 2085US9762735B1Systems, methods, and computer-readable media for expedited access to conference callsWEST CORP·Filed 2015·Granted Sep 12, 2017·2 cites·20 claims
- 2185US8929530B1Systems, methods, and computer-readable media for expedited access to conference callsWEST CORP·Filed 2014·Granted Jan 6, 2015·4 cites·20 claims
- 2283US11146677B1Instant support agent call setup and call connection applicationWEST CORP·Filed 2018·Granted Oct 12, 2021·2 cites·20 claims
- 2383US8731168B1Systems, methods, and computer-readable media for expedited access to conference callsWEBSTER CRAIG A·Filed 2008·Granted May 20, 2014·5 cites·20 claims
- 2482US10971264B1Patient tracking and dynamic updating of patient profileWEST CORP·Filed 2014·Granted Apr 6, 2021·8 cites·15 claims
- 2581US10009469B1Customer service call processing and support agent access applicationOPEN INVENTION NETWORK LLC·Filed 2017·Granted Jun 26, 2018·2 cites·20 claims
- 2681US7583657B1Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched networkWEST CORP·Filed 2004·Granted Sep 1, 2009·17 cites·23 claims
- 2780US9860377B1Applying user preferences, behavioral patterns and environmental factors to an automated customer support applicationWEST CORP·Filed 2017·Granted Jan 2, 2018·3 cites·17 claims
- 2879US9686409B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2016·Granted Jun 20, 2017·2 cites·20 claims
- 2978US11257096B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2018·Granted Feb 22, 2022·1 cites·17 claims
- 3076US10069975B1Customer service call processing and support agent access applicationOPEN INVENTION NETWORK LLC·Filed 2017·Granted Sep 4, 2018·1 cites·20 claims
- 3176US8514848B1Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched networkWEBSTER CRAIG A·Filed 2011·Granted Aug 20, 2013·2 cites·15 claims
- 3275US11189376B1Patient tracking and dynamic updating of patient profileWEST CORP·Filed 2014·Granted Nov 30, 2021·3 cites·18 claims
- 3375US9148517B1Systems, methods, and computer-readable media for expedited access to conference callsWEST CORP·Filed 2014·Granted Sep 29, 2015·1 cites·20 claims
- 3474US6965664B1System, method, and computer-readable medium for enabling both hearing and hearing-impaired callers to access a resourceWEST CORP·Filed 2003·Granted Nov 15, 2005·18 cites·55 claims
- 3573US8488773B1System for geographic agent routingBOUTCHER JAMES K·Filed 2011·Granted Jul 16, 2013·2 cites·28 claims
- 3671US9741056B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2016·Granted Aug 22, 2017·1 cites·20 claims
- 3770US11818292B1Multimode service communication configurationWEST CORP·Filed 2017·Granted Nov 14, 2023·2 cites·20 claims
- 3870US9525775B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2016·Granted Dec 20, 2016·1 cites·20 claims
- 3970US9485356B1Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support applicationWEST CORP·Filed 2016·Granted Nov 1, 2016·1 cites·20 claims
- 4069US9264543B1Applying user preferences, behavioral patterns and environmental factors to an automated customer support applicationWEST CORP·Filed 2014·Granted Feb 16, 2016·1 cites·20 claims
- 4168US7703104B1Systems, methods, and computer-readable media for enrolling conferees for expeditied access to conferencing servicesWEST CORP·Filed 2004·Granted Apr 20, 2010·6 cites·40 claims
- 4267US8670538B1International conferencing via globally distributed cascading serversWEBSTER CRAIG A·Filed 2007·Granted Mar 11, 2014·2 cites·10 claims
- 4364US12176077B1Patient tracking and dynamic updating of patient profileWEST CORP·Filed 2019·Granted Dec 24, 2024·0 cites·20 claims
- 4464US10412222B1Customer service call processing and support agent access applicationOPEN INVENTION NETWORK LLC·Filed 2018·Granted Sep 10, 2019·0 cites·20 claims
- 4560US10497471B1System, method and computer readable medium for use in providing patient treatment regimeNELSON CINDY RAE·Filed 2009·Granted Dec 3, 2019·0 cites·12 claims
- 4660US9729720B1Customer service call processing and support agent access applicationWEST CORP·Filed 2016·Granted Aug 8, 2017·0 cites·20 claims
- 4760US9031061B1Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched networkWEST CORP·Filed 2013·Granted May 12, 2015·0 cites·18 claims
- 4858US9553989B1Method and computer readable medium for geographic agent routingALORICA BUSINESS SOLUTIONS LLC·Filed 2013·Granted Jan 24, 2017·0 cites·18 claims
- 4958US9380165B1Methods and apparatus for conducting conference calls using a conferencing system adapted to operate between a circuit-switched network and a packet-switched networkWEST CORP·Filed 2015·Granted Jun 28, 2016·0 cites·20 claims
- 5058US8731179B1System for geographic agent routingWEST CORP·Filed 2013·Granted May 20, 2014·0 cites·28 claims
Showing the top 50 of 55 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →