Inventor · disambiguated record
Douglas Brown
Also filed as: BROWN DOUGLAS · BROWN DOUGLAS G · BROWN DOUGLAS GRAEME
60 granted patents·9 pending applications·1,055 citations·filing 1994–2024
99Inventor score
Files withMATTERSIGHT CORP42CONWAY KELLY14FIDELITY NAT E BANKING SERVICES INC3NAT TECH & ENG SOLUTIONS SANDIA LLC2BROWN MEDICAL IND1
Top patents by PatentIndex Score
69 records- 0199US7995717B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoMATTERSIGHT CORP·Filed 2005·Granted Aug 9, 2011·244 cites·3 claims
- 0298US8094790B2Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact centerCONWAY KELLY·Filed 2006·Granted Jan 10, 2012·280 cites·14 claims
- 0397US9407768B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2015·Granted Aug 2, 2016·21 cites·29 claims
- 0495US9942400B2System and methods for analyzing multichannel communications including voice dataMATTERSIGHT CORP·Filed 2017·Granted Apr 10, 2018·8 cites·23 claims
- 0595US9083804B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2013·Granted Jul 14, 2015·22 cites·26 claims
- 0695US8781102B2Method and system for analyzing a communication by applying a behavioral model theretoCONWAY KELLY·Filed 2013·Granted Jul 15, 2014·18 cites·26 claims
- 0794US10218850B2Real-time customer profile based predictive routingMATTERSIGHT CORP·Filed 2018·Granted Feb 26, 2019·11 cites·29 claims
- 0894US9667788B2Responsive communication system for analyzed multichannel electronic communicationMATTERSIGHT CORP·Filed 2016·Granted May 30, 2017·11 cites·30 claims
- 0994US9083801B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2013·Granted Jul 14, 2015·17 cites·30 claims
- 1094US8867733B1Real-time predictive routingMATTERSIGHT CORP·Filed 2013·Granted Oct 21, 2014·21 cites·30 claims
- 1194US8718262B2Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communicationCONWAY KELLY·Filed 2007·Granted May 6, 2014·24 cites·13 claims
- 1293US9699307B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2015·Granted Jul 4, 2017·10 cites·28 claims
- 1393US9565312B2Real-time predictive routingMATTERSIGHT CORP·Filed 2015·Granted Feb 7, 2017·11 cites·30 claims
- 1493US9106748B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2013·Granted Aug 11, 2015·16 cites·26 claims
- 1593US8594285B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoCONWAY KELLY·Filed 2011·Granted Nov 26, 2013·17 cites·18 claims
- 1693US8094803B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoDANSON CHRISTOPHER·Filed 2005·Granted Jan 10, 2012·63 cites·20 claims
- 1792US10129402B1Customer satisfaction analysis of caller interaction event data system and methodsMATTERSIGHT CORP·Filed 2018·Granted Nov 13, 2018·7 cites·28 claims
- 1892US9848085B2Customer satisfaction-based predictive routing and methodsMATTERSIGHT CORP·Filed 2017·Granted Dec 19, 2017·9 cites·27 claims
- 1991US9571650B2Method and system for generating a responsive communication based on behavioral assessment dataMATTERSIGHT CORP·Filed 2016·Granted Feb 14, 2017·7 cites·23 claims
- 2091US9357071B2Method and system for analyzing a communication by applying a behavioral model theretoMATTERSIGHT CORP·Filed 2014·Granted May 31, 2016·9 cites·26 claims
- 2191US9137373B2Real-time predictive routingMATTERSIGHT CORP·Filed 2014·Granted Sep 15, 2015·10 cites·30 claims
- 2290US9398157B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2015·Granted Jul 19, 2016·7 cites·27 claims
- 2390US9137372B2Real-time predictive routingMATTERSIGHT CORP·Filed 2013·Granted Sep 15, 2015·10 cites·31 claims
- 2490US8891754B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2014·Granted Nov 18, 2014·8 cites·15 claims
- 2589US8983054B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2014·Granted Mar 17, 2015·7 cites·17 claims
- 2688US9760838B1Trend identification and behavioral analytics system and methodsMATTERSIGHT CORP·Filed 2016·Granted Sep 12, 2017·10 cites·30 claims
- 2788US9191510B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2013·Granted Nov 17, 2015·7 cites·37 claims
- 2887US9270826B2System for automatically routing a communicationMATTERSIGHT CORP·Filed 2015·Granted Feb 23, 2016·5 cites·10 claims
- 2986US9837079B2Methods and apparatus for identifying fraudulent callersMATTERSIGHT CORP·Filed 2015·Granted Dec 5, 2017·6 cites·19 claims
- 3085US10152681B2Customer-based interaction outcome prediction methods and systemMATTERSIGHT CORP·Filed 2013·Granted Dec 11, 2018·8 cites·30 claims
- 3185US10104233B2Coaching portal and methods based on behavioral assessment dataMATTERSIGHT CORP·Filed 2017·Granted Oct 16, 2018·4 cites·22 claims
- 3284US10289967B2Customer-based interaction outcome prediction methods and systemMATTERSIGHT CORP·Filed 2013·Granted May 14, 2019·7 cites·19 claims
- 3384US10129394B2Telephonic communication routing system based on customer satisfactionMATTERSIGHT CORP·Filed 2017·Granted Nov 13, 2018·3 cites·22 claims
- 3483US10084918B2Delayed-assignment predictive routing and methodsMATTERSIGHT CORP·Filed 2017·Granted Sep 25, 2018·3 cites·27 claims
- 3583US8611523B2Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculationCONWAY KELLY·Filed 2008·Granted Dec 17, 2013·9 cites·20 claims
- 3683US7869586B2Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analyticsELOYALTY CORP·Filed 2007·Granted Jan 11, 2011·14 cites·19 claims
- 3782US9667795B2Dynamic occupancy predictive routing and methodsMATTERSIGHT CORP·Filed 2016·Granted May 30, 2017·3 cites·22 claims
- 3881US9432511B2Method and system of searching for communications for playback or analysisMATTERSIGHT CORP·Filed 2015·Granted Aug 30, 2016·3 cites·25 claims
- 3980US11540198B2Ultra-high reliability wireless communication systems and methodsNAT TECH & ENG SOLUTIONS SANDIA LLC·Filed 2021·Granted Dec 27, 2022·1 cites·12 claims
- 4078US9936075B2Adaptive occupancy real-time predictive routingMATTERSIGHT CORP·Filed 2017·Granted Apr 3, 2018·2 cites·27 claims
- 4178US9837078B2Methods and apparatus for identifying fraudulent callersMATTERSIGHT CORP·Filed 2012·Granted Dec 5, 2017·5 cites·38 claims
- 4277US9124701B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2015·Granted Sep 1, 2015·2 cites·15 claims
- 4376US8023639B2Method and system determining the complexity of a telephonic communication received by a contact centerMATTERSIGHT CORP·Filed 2008·Granted Sep 20, 2011·5 cites·15 claims
- 4475US8170195B2Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact centerCONWAY KELLY·Filed 2008·Granted May 1, 2012·6 cites·15 claims
- 4573US10021248B2Method and system for analyzing caller interaction event dataMATTERSIGHT CORP·Filed 2017·Granted Jul 10, 2018·1 cites·27 claims
- 4673US2024177134A1Systems and methods for processing cardless transactionsFIDELITY INFORMATION SERVICES LLC·Filed 2024·Application pending·0 cites
- 4772US11336770B2Systems and methods for analyzing coaching commentsMATTERSIGHT CORP·Filed 2013·Granted May 17, 2022·4 cites·27 claims
- 4869US9692894B2Customer satisfaction system and method based on behavioral assessment dataMATTERSIGHT CORP·Filed 2016·Granted Jun 27, 2017·1 cites·30 claims
- 4968US10410636B2Methods and system for reducing false positive voice print matchingMATTERSIGHT CORP·Filed 2017·Granted Sep 10, 2019·1 cites·18 claims
- 5065US12217868B2Differential diagnosis feature engineering for machine learning applicationsRED HAT INC·Filed 2021·Granted Feb 4, 2025·0 cites·20 claims
Showing the top 50 of 69 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →