Inventor · disambiguated record
Gebran Chahrouri
Also filed as: CHAHROURI GEBRAN · CHAHROURI GEBRAN G · CHAHROURI GEBRAN GEORGE
23 granted patents·6 pending applications·809 citations·filing 1998–2014
97Inventor score
Top patents by PatentIndex Score
29 records- 0198US7864944B2Optimal call speed for call center agentsCISCO TECH INC·Filed 2005·Granted Jan 4, 2011·238 cites·16 claims
- 0297US7242303B2Navigation and coordination during emergenciesCISCO TECH INC·Filed 2005·Granted Jul 10, 2007·123 cites·21 claims
- 0394US7398429B2System and method for tracing and logging for software moduleCISCO TECH INC·Filed 2005·Granted Jul 8, 2008·39 cites·23 claims
- 0494US7178729B2Methods and devices for providing alerts for spoilage and hazardous combinationsCISCO TECH INC·Filed 2005·Granted Feb 20, 2007·84 cites·26 claims
- 0591US7703691B2Multiple device and/or user associationCISCO TECH INC·Filed 2007·Granted Apr 27, 2010·22 cites·30 claims
- 0690US7274291B2Dynamic and hybrid RFIDCISCO TECH INC·Filed 2005·Granted Sep 25, 2007·19 cites·18 claims
- 0788US7446657B2Dynamic and hybrid RFIDCISCO TECH INC·Filed 2007·Granted Nov 4, 2008·16 cites·18 claims
- 0888US7213768B2Multiple device and/or user associationCISCO TECH INC·Filed 2005·Granted May 8, 2007·16 cites·13 claims
- 0986US8284920B2Method and system for transferring a call at an automatic call distribution systemSHAFFER SHMUEL·Filed 2005·Granted Oct 9, 2012·13 cites·17 claims
- 1083US7706522B2Method and system for communicating with an automatic call distributor system agentCISCO TECH INC·Filed 2004·Granted Apr 27, 2010·32 cites·43 claims
- 1181US8345854B2Method and system using presence information to improve services provided by automatic call distribution centersCISCO TECH INC·Filed 2005·Granted Jan 1, 2013·8 cites·26 claims
- 1280US8081749B1System and method for integrated queue managementSHAFFER SHMUEL·Filed 2004·Granted Dec 20, 2011·29 cites·39 claims
- 1378US8548156B2Method and system for blocking lower priority communications for improved automatic call distributionSHAFFER SHMUEL·Filed 2005·Granted Oct 1, 2013·6 cites·29 claims
- 1474US7035734B2Method and system for communicating navigation informationCISCO TECH IND·Filed 2003·Granted Apr 25, 2006·40 cites·65 claims
- 1573US7813493B2Method and system for handling calls at an automatic call distribution systemCISCO TECH INC·Filed 2005·Granted Oct 12, 2010·4 cites·38 claims
- 1673US7657263B1Method and system for automatic call distribution based on customized logic relating to agent behaviorCISCO TECH INC·Filed 2002·Granted Feb 2, 2010·17 cites·33 claims
- 1772US9160858B2Routing of work in an enterprise based upon social information associated with enterprise agents and clientsCISCO TECH INC·Filed 2014·Granted Oct 13, 2015·3 cites·15 claims
- 1871US7401112B1Methods and apparatus for executing a transaction task within a transaction processing system employing symmetric multiprocessorsASPECT COMM CORP·Filed 1999·Granted Jul 15, 2008·68 cites·21 claims
- 1971US7349535B2Method and system for automatic call distribution based on location information for call center agentsCISCO TECH INC·Filed 2004·Granted Mar 25, 2008·11 cites·55 claims
- 2069US7904760B2Method and system for using presence information in error notificationCISCO TECH INC·Filed 2005·Granted Mar 8, 2011·4 cites·24 claims
- 2161US8102991B2Method and system for automatic call distributionSHAFFER SHMUEL·Filed 2004·Granted Jan 24, 2012·4 cites·22 claims
- 2256US2009012833A1Search engine for most helpful employeesCISCO TECH INC·Filed 2007·Application pending·0 cites
- 2355US2007229274A1Navigation and coordination during emergenciesCISCO TECH INC·Filed 2007·Application pending·0 cites
- 2453US9250084B2System and method for navigating using multiple modalitiesSHAFFER SHMUEL·Filed 2007·Granted Feb 2, 2016·2 cites·36 claims
- 2551US2006208889A1Automated contacting of support centers and sharing of product information via RFIDCISCO TECH INC·Filed 2005·Application pending·0 cites
- 2651US2009220066A1System and method for seamless transition of a conference call participant between endpointsCISCO TECH INC·Filed 2008·Application pending·0 cites
- 2749US6603775B1Dynamic allocation of communication resources within a communication systemASPECT COMM CORP·Filed 1998·Granted Aug 5, 2003·11 cites·32 claims
- 2848US2008225872A1Dynamically defining queues and agents in a contact centerCOLLINS KEVIN T·Filed 2007·Application pending·0 cites
- 2946US2009125948A1Communication Processing Based on Television UseCISCO TECH INC·Filed 2007·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →