Inventor · disambiguated record
Jennifer Christine East
Also filed as: EAST JENNIFER · EAST JENNIFER C · EAST JENNIFER CHRISTINE
16 granted patents·2 pending applications·400 citations·filing 2003–2025
92Inventor score
Top patents by PatentIndex Score
18 records- 0196US10623233B1Live monitoring to trigger automationINTRADIEM INC·Filed 2019·Granted Apr 14, 2020·22 cites·20 claims
- 0295US11228479B1High-volume time-series data processing while live-monitoring agent instances to trigger automationINTRADIEM INC·Filed 2021·Granted Jan 18, 2022·5 cites·20 claims
- 0393US10833917B1Live monitoring to trigger automation in administering coachingINTRADIEM INC·Filed 2020·Granted Nov 10, 2020·3 cites·20 claims
- 0492US11329861B2Optimized automation triggering in live-monitoring of agent instancesINTRADIEM INC·Filed 2021·Granted May 10, 2022·3 cites·30 claims
- 0592US7158628B2Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center stateKNOWLAGENT INC·Filed 2003·Granted Jan 2, 2007·352 cites·13 claims
- 0691US11075794B2Live monitoring to trigger automation in servicing communicationsINTRADIEM INC·Filed 2020·Granted Jul 27, 2021·3 cites·20 claims
- 0789US11108618B2Live-monitoring of agent instances to trigger automationINTRADIEM INC·Filed 2021·Granted Aug 31, 2021·6 cites·20 claims
- 0885US11601322B2Live-monitoring of agent instances in a contact center networkINTRADIEM INC·Filed 2022·Granted Mar 7, 2023·1 cites·20 claims
- 0984US12074754B2Live-monitoring to trigger communication actions via an in-house management networkINTRADIEM INC·Filed 2023·Granted Aug 27, 2024·1 cites·30 claims
- 1084US11949549B2Agent instance live-monitoring by a management network for burnout and attrition prediction and responseINTRADIEM INC·Filed 2023·Granted Apr 2, 2024·1 cites·30 claims
- 1183US11665044B2Adaptive rule trigger thresholds for managing contact center interaction timeINTRADIEM INC·Filed 2022·Granted May 30, 2023·1 cites·30 claims
- 1281US11356316B2Live-monitoring of agent instances to trigger automationINTRADIEM INC·Filed 2021·Granted Jun 7, 2022·1 cites·20 claims
- 1378US10833916B1Live monitoring with most valuable action to trigger automationINTRADIEM INC·Filed 2020·Granted Nov 10, 2020·1 cites·20 claims
- 1473US12218791B2Agent instance live-monitoring by a management network for burnout and attrition prediction and responseINTRADIEM INC·Filed 2024·Granted Feb 4, 2025·0 cites·30 claims
- 1572US12418451B2Live-monitoring to trigger agent instance modification actions via an in-house management networkINTRADIEM INC·Filed 2023·Granted Sep 16, 2025·0 cites·30 claims
- 1667US12489668B2Agent instance live-monitoring by an in-house management network for burnout and attrition prediction and responseINTRADIEM INC·Filed 2025·Granted Dec 2, 2025·0 cites·22 claims
- 1743US2004202308A1Managing the selection of performance interventions in a contact centerKNOWLAGENT INC·Filed 2003·Application pending·0 cites
- 1842US2004202309A1Managing the rate of delivering performance interventions in a contact centerKNOWLAGENT INC·Filed 2003·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →