Inventor · disambiguated record
Katherine A. Sobus
Also filed as: SOBUS KATHERINE · SOBUS KATHERINE A · SOBUS KATHERINE ANTHONY
15 granted patents·1 pending application·867 citations·filing 2004–2019
92Inventor score
Top patents by PatentIndex Score
16 records- 0198US7936867B1Multi-service request within a contact centerAVAYA INC·Filed 2006·Granted May 3, 2011·283 cites·25 claims
- 0297US8000989B1Using true value in routing work items to resourcesAVAYA INC·Filed 2004·Granted Aug 16, 2011·287 cites·16 claims
- 0397US7734032B1Contact center and method for tracking and acting on one and done customer contactsAVAYA INC·Filed 2004·Granted Jun 8, 2010·265 cites·38 claims
- 0486US8675860B2Training optimizer for contact center agentsEICHOLZ ALAN DAVID·Filed 2012·Granted Mar 18, 2014·18 cites·20 claims
- 0577US7809127B2Method for discovering problem agent behaviorsAVAYA INC·Filed 2005·Granted Oct 5, 2010·7 cites·36 claims
- 0670US9100486B2Managing transaction complexity in a contact centerAVAYA INC·Filed 2013·Granted Aug 4, 2015·2 cites·20 claims
- 0769US8565412B2Servicing calls in call centers based on estimated call valueFOSTER ROBIN H·Filed 2009·Granted Oct 22, 2013·3 cites·15 claims
- 0865US2019306317A1Premises enabled mobile kiosk, using customers' mobile communication deviceAVAYA INC·Filed 2019·Application pending·0 cites
- 0959US9609130B2System and method for managing agent schedules in a contact centerAVAYA INC·Filed 2013·Granted Mar 28, 2017·0 cites·20 claims
- 1059US9253310B2Outbound effectiveness through management of idle agent poolCHRISTENSEN TORE·Filed 2012·Granted Feb 2, 2016·2 cites·26 claims
- 1154US8923503B2Servicing calls in call centers based on estimated call valueAVAYA INC·Filed 2013·Granted Dec 30, 2014·0 cites·5 claims
- 1251US8731182B2Data store for assessing accuracy of call center agent service time estimatesFOSTER ROBIN H·Filed 2009·Granted May 20, 2014·0 cites·16 claims
- 1348US9325848B2Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencingAVAYA INC·Filed 2013·Granted Apr 26, 2016·0 cites·20 claims
- 1446US10375244B2Premises enabled mobile kiosk, using customers' mobile communication deviceHILL DEBORAH·Filed 2008·Granted Aug 6, 2019·0 cites·30 claims
- 1544US9854095B2Agent statistics by locationAVAYA INC·Filed 2013·Granted Dec 26, 2017·0 cites·18 claims
- 1629US9083805B2System and method for providing service by a first agent while waiting for a second agentPIERCE RUSSELL K·Filed 2011·Granted Jul 14, 2015·0 cites·21 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →