Inventor · disambiguated record
Keene Hedges Capers
Also filed as: CAPERS KEENE H · CAPERS KEENE HEDGES
15 granted patents·1 pending application·710 citations·filing 2005–2018
95Inventor score
Top patents by PatentIndex Score
16 records- 0199US7995717B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoMATTERSIGHT CORP·Filed 2005·Granted Aug 9, 2011·244 cites·3 claims
- 0298US8094790B2Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact centerCONWAY KELLY·Filed 2006·Granted Jan 10, 2012·280 cites·14 claims
- 0397US9407768B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2015·Granted Aug 2, 2016·21 cites·29 claims
- 0495US9942400B2System and methods for analyzing multichannel communications including voice dataMATTERSIGHT CORP·Filed 2017·Granted Apr 10, 2018·8 cites·23 claims
- 0595US8781102B2Method and system for analyzing a communication by applying a behavioral model theretoCONWAY KELLY·Filed 2013·Granted Jul 15, 2014·18 cites·26 claims
- 0694US9667788B2Responsive communication system for analyzed multichannel electronic communicationMATTERSIGHT CORP·Filed 2016·Granted May 30, 2017·11 cites·30 claims
- 0794US9083801B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2013·Granted Jul 14, 2015·17 cites·30 claims
- 0893US8594285B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoCONWAY KELLY·Filed 2011·Granted Nov 26, 2013·17 cites·18 claims
- 0993US8094803B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoDANSON CHRISTOPHER·Filed 2005·Granted Jan 10, 2012·63 cites·20 claims
- 1092US10129402B1Customer satisfaction analysis of caller interaction event data system and methodsMATTERSIGHT CORP·Filed 2018·Granted Nov 13, 2018·7 cites·28 claims
- 1191US9571650B2Method and system for generating a responsive communication based on behavioral assessment dataMATTERSIGHT CORP·Filed 2016·Granted Feb 14, 2017·7 cites·23 claims
- 1291US9357071B2Method and system for analyzing a communication by applying a behavioral model theretoMATTERSIGHT CORP·Filed 2014·Granted May 31, 2016·9 cites·26 claims
- 1388US9191510B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2013·Granted Nov 17, 2015·7 cites·37 claims
- 1473US10021248B2Method and system for analyzing caller interaction event dataMATTERSIGHT CORP·Filed 2017·Granted Jul 10, 2018·1 cites·27 claims
- 1560US10194029B2System and methods for analyzing online forum languageMATTERSIGHT CORP·Filed 2018·Granted Jan 29, 2019·0 cites·27 claims
- 1647US2006265089A1Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefromCONWAY KELLY·Filed 2006·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →