Inventor · disambiguated record
Kelly Conway
Also filed as: CONWAY KELLY
49 granted patents·6 pending applications·991 citations·filing 2005–2019
99Inventor score
Top patents by PatentIndex Score
55 records- 0199US7995717B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoMATTERSIGHT CORP·Filed 2005·Granted Aug 9, 2011·244 cites·3 claims
- 0298US8094790B2Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact centerCONWAY KELLY·Filed 2006·Granted Jan 10, 2012·280 cites·14 claims
- 0397US9407768B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2015·Granted Aug 2, 2016·21 cites·29 claims
- 0496US9269374B1Predictive video analytics system and methodsMATTERSIGHT CORP·Filed 2014·Granted Feb 23, 2016·48 cites·30 claims
- 0595US9942400B2System and methods for analyzing multichannel communications including voice dataMATTERSIGHT CORP·Filed 2017·Granted Apr 10, 2018·8 cites·23 claims
- 0695US9083804B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2013·Granted Jul 14, 2015·22 cites·26 claims
- 0795US8781102B2Method and system for analyzing a communication by applying a behavioral model theretoCONWAY KELLY·Filed 2013·Granted Jul 15, 2014·18 cites·26 claims
- 0894US10218850B2Real-time customer profile based predictive routingMATTERSIGHT CORP·Filed 2018·Granted Feb 26, 2019·11 cites·29 claims
- 0994US9667788B2Responsive communication system for analyzed multichannel electronic communicationMATTERSIGHT CORP·Filed 2016·Granted May 30, 2017·11 cites·30 claims
- 1094US9083801B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2013·Granted Jul 14, 2015·17 cites·30 claims
- 1194US8867733B1Real-time predictive routingMATTERSIGHT CORP·Filed 2013·Granted Oct 21, 2014·21 cites·30 claims
- 1294US8718262B2Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communicationCONWAY KELLY·Filed 2007·Granted May 6, 2014·24 cites·13 claims
- 1393US9699307B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2015·Granted Jul 4, 2017·10 cites·28 claims
- 1493US9565312B2Real-time predictive routingMATTERSIGHT CORP·Filed 2015·Granted Feb 7, 2017·11 cites·30 claims
- 1593US9106748B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2013·Granted Aug 11, 2015·16 cites·26 claims
- 1693US8594285B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoCONWAY KELLY·Filed 2011·Granted Nov 26, 2013·17 cites·18 claims
- 1793US8094803B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoDANSON CHRISTOPHER·Filed 2005·Granted Jan 10, 2012·63 cites·20 claims
- 1892US10129402B1Customer satisfaction analysis of caller interaction event data system and methodsMATTERSIGHT CORP·Filed 2018·Granted Nov 13, 2018·7 cites·28 claims
- 1992US9848085B2Customer satisfaction-based predictive routing and methodsMATTERSIGHT CORP·Filed 2017·Granted Dec 19, 2017·9 cites·27 claims
- 2091US9571650B2Method and system for generating a responsive communication based on behavioral assessment dataMATTERSIGHT CORP·Filed 2016·Granted Feb 14, 2017·7 cites·23 claims
- 2191US9357071B2Method and system for analyzing a communication by applying a behavioral model theretoMATTERSIGHT CORP·Filed 2014·Granted May 31, 2016·9 cites·26 claims
- 2291US9137373B2Real-time predictive routingMATTERSIGHT CORP·Filed 2014·Granted Sep 15, 2015·10 cites·30 claims
- 2390US9398157B2Optimized predictive routing and methodsMATTERSIGHT CORP·Filed 2015·Granted Jul 19, 2016·7 cites·27 claims
- 2490US9137372B2Real-time predictive routingMATTERSIGHT CORP·Filed 2013·Granted Sep 15, 2015·10 cites·31 claims
- 2590US8891754B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2014·Granted Nov 18, 2014·8 cites·15 claims
- 2689US8983054B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2014·Granted Mar 17, 2015·7 cites·17 claims
- 2788US9191510B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2013·Granted Nov 17, 2015·7 cites·37 claims
- 2887US9270826B2System for automatically routing a communicationMATTERSIGHT CORP·Filed 2015·Granted Feb 23, 2016·5 cites·10 claims
- 2985US10104233B2Coaching portal and methods based on behavioral assessment dataMATTERSIGHT CORP·Filed 2017·Granted Oct 16, 2018·4 cites·22 claims
- 3084US10129394B2Telephonic communication routing system based on customer satisfactionMATTERSIGHT CORP·Filed 2017·Granted Nov 13, 2018·3 cites·22 claims
- 3183US10084918B2Delayed-assignment predictive routing and methodsMATTERSIGHT CORP·Filed 2017·Granted Sep 25, 2018·3 cites·27 claims
- 3283US8611523B2Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculationCONWAY KELLY·Filed 2008·Granted Dec 17, 2013·9 cites·20 claims
- 3383US7869586B2Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analyticsELOYALTY CORP·Filed 2007·Granted Jan 11, 2011·14 cites·19 claims
- 3482US9667795B2Dynamic occupancy predictive routing and methodsMATTERSIGHT CORP·Filed 2016·Granted May 30, 2017·3 cites·22 claims
- 3581US9432511B2Method and system of searching for communications for playback or analysisMATTERSIGHT CORP·Filed 2015·Granted Aug 30, 2016·3 cites·25 claims
- 3678US9936075B2Adaptive occupancy real-time predictive routingMATTERSIGHT CORP·Filed 2017·Granted Apr 3, 2018·2 cites·27 claims
- 3777US9124701B2Method and system for automatically routing a telephonic communicationMATTERSIGHT CORP·Filed 2015·Granted Sep 1, 2015·2 cites·15 claims
- 3876US8023639B2Method and system determining the complexity of a telephonic communication received by a contact centerMATTERSIGHT CORP·Filed 2008·Granted Sep 20, 2011·5 cites·15 claims
- 3975US10366620B2Linguistic analysis of stored electronic communicationsMATTERSIGHT CORP·Filed 2016·Granted Jul 30, 2019·1 cites·13 claims
- 4075US10262195B2Predictive and responsive video analytics system and methodsMATTERSIGHT CORP·Filed 2016·Granted Apr 16, 2019·2 cites·30 claims
- 4175US9437215B2Predictive video analytics system and methodsMATTERSIGHT CORP·Filed 2016·Granted Sep 6, 2016·2 cites·30 claims
- 4275US8170195B2Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact centerCONWAY KELLY·Filed 2008·Granted May 1, 2012·6 cites·15 claims
- 4373US10021248B2Method and system for analyzing caller interaction event dataMATTERSIGHT CORP·Filed 2017·Granted Jul 10, 2018·1 cites·27 claims
- 4469US9692894B2Customer satisfaction system and method based on behavioral assessment dataMATTERSIGHT CORP·Filed 2016·Granted Jun 27, 2017·1 cites·30 claims
- 4564US9225841B2Method and system for selecting and navigating to call examples for playback or analysisCONWAY KELLY·Filed 2008·Granted Dec 29, 2015·2 cites·20 claims
- 4660US10194029B2System and methods for analyzing online forum languageMATTERSIGHT CORP·Filed 2018·Granted Jan 29, 2019·0 cites·27 claims
- 4759US2009103699A1Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact centerCONWAY KELLY·Filed 2008·Application pending·0 cites
- 4858US2008262904A1Method and system for automatically monitoring contact center performanceCONWAY KELLY·Filed 2008·Application pending·0 cites
- 4955US10419611B2System and methods for determining trends in electronic communicationsCONWAY KELLY·Filed 2008·Granted Sep 17, 2019·0 cites·26 claims
- 5052US10601994B2Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact centerMATTERSIGHT CORP·Filed 2019·Granted Mar 24, 2020·0 cites·19 claims
Showing the top 50 of 55 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →