Inventor · disambiguated record
Kentis Gopalla
Also filed as: GOPALLA KENTIS
5 granted patents·2 pending applications·34 citations·filing 2014–2018
76Inventor score
Top patents by PatentIndex Score
7 records- 0195US10154138B2System and method for optimizing physical placement of contact center agents on a contact center floorGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 11, 2018·26 cites·13 claims
- 0279US9900437B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Feb 20, 2018·3 cites·20 claims
- 0376US9654637B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted May 16, 2017·3 cites·21 claims
- 0469US10158757B2System and method for optimizing contact center resource groupsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 18, 2018·2 cites·18 claims
- 0558US2015254679A1Vendor relationship management for contact centersGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 0654US10498896B2Customer controlled interaction managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Dec 3, 2019·0 cites·20 claims
- 0750US2019058794A1System and method for optimizing physical placement of contact center agents on a contact center floorGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →