Inventor · disambiguated record
Liam Loftus
Also filed as: LOFTUS LIAM
11 granted patents·3 pending applications·49 citations·filing 2003–2022
84Inventor score
Top patents by PatentIndex Score
14 records- 0189US9503680B1System for optimizing the monetization of outgoing video sessions of a contact centerAVAYA INC·Filed 2015·Granted Nov 22, 2016·7 cites·20 claims
- 0281US7564962B1Providing user information and control over a contact within a contact centreNORTEL NETWORKS LTD·Filed 2003·Granted Jul 21, 2009·36 cites·25 claims
- 0375US10425534B2System and method for optimizing agent timeAVAYA INC·Filed 2015·Granted Sep 24, 2019·3 cites·20 claims
- 0461US9083799B2Workflow management in contact centersLOFTUS LIAM·Filed 2008·Granted Jul 14, 2015·3 cites·17 claims
- 0556US11533398B2System and method for optimizing agent timeAVAYA INC·Filed 2019·Granted Dec 20, 2022·0 cites·20 claims
- 0654US12113638B2Conference recording opt-out notification and managementAVAYA MAN LP·Filed 2022·Granted Oct 8, 2024·0 cites·18 claims
- 0753US10951760B2System and method for managing communication interrupts in an enterpriseAVAYA INC·Filed 2019·Granted Mar 16, 2021·0 cites·19 claims
- 0853US2023196301A1Systems and methods for determining and managing probability of attendanceAVAYA MAN LP·Filed 2021·Application pending·0 cites
- 0953US2023289739A1Publicizing meeting schedule overruns to consecutive meeting attendeesAVAYA MAN LP·Filed 2022·Application pending·0 cites
- 1047US10462297B2System and method for automated determining when to review an agent response processAVAYA INC·Filed 2015·Granted Oct 29, 2019·0 cites·20 claims
- 1144US10356242B2System and method for managing communication interrupts in an enterpriseAVAYA INC·Filed 2015·Granted Jul 16, 2019·0 cites·20 claims
- 1237US9813553B2Device, system, and method for optimizing active transactions of an agentAVAYA INC·Filed 2015·Granted Nov 7, 2017·0 cites·20 claims
- 1335US9549070B2System and method for compatibility-based team formationAVAYA INC·Filed 2015·Granted Jan 17, 2017·0 cites·20 claims
- 1431US2016205251A1System and Method for Quality Monitoring and Agent Suitability in Video Communication Processed in Contact CenterAVAYA INC·Filed 2015·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →