Inventor · disambiguated record
Lucinda M. Sanders
Also filed as: SANDERS LUCINDA M
6 granted patents·1,389 citations·filing 1998–2001
91Inventor score
Top patents by PatentIndex Score
6 records- 0198US6704410B1System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applicationsAVAYA INC·Filed 2000·Granted Mar 9, 2004·370 cites·17 claims
- 0298US6453038B1System for integrating agent database access skills in call center agent assignment applicationsAVAYA TECHNOLOGY CORP·Filed 2000·Granted Sep 17, 2002·348 cites·15 claims
- 0396US6690788B1Integrated work management engine for customer care in a communication systemAVAYA INC·Filed 2000·Granted Feb 10, 2004·258 cites·24 claims
- 0492US6233332B1System for context based media independent communications processingAVAYA TECHNOLOGY CORP·Filed 1998·Granted May 15, 2001·176 cites·50 claims
- 0590US6766014B2Customer service by batchAVAYA TECHNOLOGY CORP·Filed 2001·Granted Jul 20, 2004·69 cites·20 claims
- 0669US6463346B1Workflow-scheduling optimization driven by target completion timeAVAYA TECHNOLOGY CORP·Filed 1999·Granted Oct 8, 2002·168 cites·15 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →